Branch or call centre?

jolester

I've decided trying to speak with a human may stand me in better stead with Santander than just sending off a transfer of equity form - given your past experiences, would I be better off trying to speak with a mortgage advisor in branch rather than whoever answers the phone in a call centre?

Thanks

Wh05apk

Branch, if only so you will have more time, and they can hopefully explain the process.requirements better.

VT82

You can try the branch, but where I work, they would just refer you to the call centre.

Wh05apk

Years ago, I worked for Abbey, and these were a pain in the backside. but we still saw them, you are effectively taking on a new mortgage, so need "advice".

Are you still tied into Abbey? if not combine it with a remortgage to another lender, and you will probably save money.

hcb42

I have just remortgaged and I used the call centre, got the paperwork through before I could have got an appt in branch.

jolester

Wh05apk wrote: »

Years ago, I worked for Abbey, and these were a pain in the backside. but we still saw them, you are effectively taking on a new mortgage, so need "advice".

Are you still tied into Abbey? if not combine it with a remortgage to another lender, and you will probably save money.

I've got a tracker at 0.75 above base rate, so I don't want to lose this mortgage deal right now!