MYSTERY SHOPPING THREAD 19 - please don't mention client names or fees on here!!

antk4

They did offer to carry it to my table, but I declined. The guy standing to the side to wait for his (cold by now) meal looked just as bewlidered too![/QUOTE]

I remember asking for my receipt and my meal was taken off the tray that was being prepared for the customer next to me. Other times I hear "Receipt for *Burger type*" and everyone comes running. I now expect the toilets to always be cleaned for me in this burger joint as that is what I am used to on a MS

MSRyan

Help Needed I just applied and been approved for helion, I have done all the training, however it doesnt seem to like my bank details?

mysterious_girl

DebtHater wrote: »

Just been looking on ESA, they have charity stand MS visits? Its annoying that people will give their money to a charity, for that charity to then flitter the profits away on paying for MS visits.

I've heard that apparently the law is that charities only have to give a minimum of 3% of money collected to the cause. The other 97% can go on admin. Some charities are BIG business and make a lot of people very rich indeed! for this reason charity begins at home for me.

sharpy2010

Can't help but think that people who do mystery shopping don't seem to realise they are messing with peoples lives.

As an example -: Mystery shopper gives a bad review, as one staff member was perhaps a bit stand offish, due maybe to having a bad day (everyone has them). Perhaps that same staff member is normally the most helpful, friendliest, happiest person going, but on that one day, he/she had a bad day and didn't give amazing service... Due to that ONE time and that ONE mystery shopper review, EVERYONE in that shop has a really bad bonus that month/quarter, and then doesn't get paid what they really should.

That's fair, isnt it. Sigh.

xxvickixx

sharpy2010 wrote: »

Can't help but think that people who do mystery shopping don't seem to realise they are messing with peoples lives.

As an example -: Mystery shopper gives a bad review, as one staff member was perhaps a bit stand offish, due maybe to having a bad day (everyone has them). Perhaps that same staff member is normally the most helpful, friendliest, happiest person going, but on that one day, he/she had a bad day and didn't give amazing service... Due to that ONE time and that ONE mystery shopper review, EVERYONE in that shop has a really bad bonus that month/quarter, and then doesn't get paid what they really should.

That's fair, isnt it. Sigh.

Yes actually.

My DH is a manager for one of the burger places. He has occasionally lost a bonus due to a poor MS, however in the exampe you have given the manager should have done more.
If a staff member has a hangover, feeling low, doesn't feel they can be upbeat and friendly with customers on a particular day then it is the manager's duty to put someone else on the front counter and move the other staff member to a non customer fronting role.

I have had shops where staff members have advised me to go to a competitor for a better deal/service and I do feel guilty as I know that because they were trying to help me they will now face a rollicking BUT, they are being paid to do a job and they are not doing it. I have never once felt like I am doing anything immoral.

polythenegirl

sharpy2010 wrote: »

Can't help but think that people who do mystery shopping don't seem to realise they are messing with peoples lives.

As an example -: Mystery shopper gives a bad review, as one staff member was perhaps a bit stand offish, due maybe to having a bad day (everyone has them). Perhaps that same staff member is normally the most helpful, friendliest, happiest person going, but on that one day, he/she had a bad day and didn't give amazing service... Due to that ONE time and that ONE mystery shopper review, EVERYONE in that shop has a really bad bonus that month/quarter, and then doesn't get paid what they really should.

That's fair, isnt it. Sigh.

As someone who worked in retail and hospitality for a long time and had to deal with Mystery Customers on a monthly basis for about 5 years I understand perfectly what I'm doing when I give a bad review. owever, any personal issues that are causing you to have a bad day should be left outside your workplace and you should always strive to do the best you can and give the best customer service experience no matter what.

ljshopper

sharpy2010 wrote: »

Can't help but think that people who do mystery shopping don't seem to realise they are messing with peoples lives.

As an example -: Mystery shopper gives a bad review, as one staff member was perhaps a bit stand offish, due maybe to having a bad day (everyone has them). Perhaps that same staff member is normally the most helpful, friendliest, happiest person going, but on that one day, he/she had a bad day and didn't give amazing service... Due to that ONE time and that ONE mystery shopper review, EVERYONE in that shop has a really bad bonus that month/quarter, and then doesn't get paid what they really should.

That's fair, isnt it. Sigh.

As mystery shoppers we live for these moments.The chance to really stick the boot in to someone.

Get home,dip your pen in bile,spend an hour or two extra ramming home the point. Chuckling as you write.

The companies love it as well because they can charge the client extra and we get a small bonus for a bad visit experience.

Im off out in a minute,hoping and praying I get some miserable chimp with tooothache or emotional issues.

.

sharpy2010

xxvickixx wrote: »

I have had shops where staff members have advised me to go to a competitor for a better deal/service and I do feel guilty as I know that because they were trying to help me they will now face a rollicking BUT, they are being paid to do a job and they are not doing it. I have never once felt like I am doing anything immoral.

Thank you for the response, which I value :-)

So, lets assume you've gone to a shop, but actually you'll get a better deal down the way, and the member of staff advises you so... Aren't they just being honest? And by getting into trouble for it, and thus not advising of a better deal in the future, this is effectively turning them into not so honest people?

In other words, they get into trouble simply for telling the truth.

I also think that mystery shopping is a bit of a lottery in so much as you could be an amazing member of staff all day long, and just have that one moment where the service isn't awesome (perhaps the member of staff was desperate for the loo, and trying to get the customer sorted asap, and thus missed out some vital details maybe - it occasionally happens, and thats life)... this then results in a bad score/report, when it isn't so necessarily deserved.

I'm not saying I know of a better way, but I don't think mystery shopping is ideal.

sharpy2010

polythenegirl wrote: »

However, any personal issues that are causing you to have a bad day should be left outside your workplace and you should always strive to do the best you can and give the best customer service experience no matter what.

Very true, completely agree. Unfortunately, sometimes its just unrealistic to expect this of people: we are, after all, human beings and none of us is perfect!

MSRyan

ljshopper wrote: »

As mystery shoppers we live for these moments.The chance to really stick the boot in to someone.

Get home,dip your pen in bile,spend an hour or two extra ramming home the point. Chuckling as you write.

The companies love it as well because they can charge the client extra and we get a small bonus for a bad visit experience.

Im off out in a minute,hoping and praying I get some miserable chimp with tooothache or emotional issues.

.

:rotfl::rotfl::T