Asda Stevenage delivery van reversed into my car and rove away

clare64

Mensa,
Perhaps try emailing ASDA' UK Chief Exec. His name is Andy Clarke and his email address is [EMAIL="andy.clarke@asda.co.uk"]andy.clarke@asda.co.uk[/EMAIL]
Obviously it will not be dealt with by the great man himself, but it will be at a more senior level than the Store Manager.
I am sure that they will be very unimpressed by both the driver and the way that it has been dealt with, hopefully it might speed up the process.
Good luck
Clarex

silkcutblue

clare64 wrote: »

Mensa,
Perhaps try emailing ASDA' UK Chief Exec. His name is Andy Clarke and his email address is [EMAIL="andy.clarke@asda.co.uk"]andy.clarke@asda.co.uk[/EMAIL]
Obviously it will not be dealt with by the great man himself, but it will be at a more senior level than the Store Manager.
I am sure that they will be very unimpressed by both the driver and the way that it has been dealt with, hopefully it might speed up the process.
Good luck
Clarex

Now THAT is a good idea. It'll hit his PA and that person will probably be able to fast track it. Maybe include links to pictures, and then follow it all up with a printed letter of that email to him - but sent to the ASDA store manager and customer services manager of the place that isn't dealing with your claim very well.

greytdog_2

check your policy, i had someone drive into me and as it wasnt my fault i didnt have to pay the excess up front - you have the offending vehicle details so check the small print.

shikoku

I would guess the Asda driver isn't sleeping too well at the moment as he/she will bear the blame ultimately. What a stupid way to behave.

Sadly I am not at all surprised to see Asda handling things this way.

For reasons I won't bore you with now I have been boycotting them for some time.

noin004

shikoku wrote: »

I would guess the Asda driver isn't sleeping too well at the moment as he/she will bear the blame ultimately. What a stupid way to behave.

Sadly I am not at all surprised to see Asda handling things this way.

For reasons I won't bore you with now I have been boycotting them for some time.

I too boycotted asda for a long time. Their customer service is disgraceful. Long story, but basically I collapsed in store when I was pregnant, first aiders came and said I needed ambulance asap but manager refused to call for ambulance in case the store got charged for it. I had to sit and wait for nearly 2 hours for family member to come and pick me up. This was nearly 3 years ago and to this day I have not had an apology from the store, although I did get a brief letter from their customer service department months later.

zenseeker

Storck wrote: »

They will deal with it through their insurance company. Ask for those details and if they ask why say your insurance company needs them. Then either get in touch directly with them or pass them on to you insurance company. They will not just give you cash to sort it out.

This here is what you need to do. Don't bother wasting your time talking to the store, emailing CEO's or calling the police...do it the same way you would handle it if it was any other car and just hand the details over to the insurance company, job done.

Welshwoofs

The poster above me is correct.

I had the exact same thing happen with a Parcelforce van except, in my case, because I didn't catch the registration number (too busy racing down the garden path after seeing/hearing him crunch into my car) they wouldn't play ball and denied responsibility. I had a delivery slip to prove the time/day they'd delivered and took a timed/dated photo of the damage too (which was pretty extensive; the driver's door couldn't be opened).

Passed the whole thing over to my insurance company who got it sorted out in a couple of weeks and via that route, Parcelforce did indeed cough up.

mensa_patient

Many thanks for all the advice everyone. The Asda team(s) are really dragging their heals on this one.
They make all the right noises when I eventually get hold of them on the phone (sometimes I've been told the person I need to talk to isn't at work that day, only to be put through to them when I kick up a fuss), but they still haven't alerted their claims management company.
However, they have admitted liability and given me the details of the driver.
Plus, I now have the police crime reference number.
I emailed one of their senior head office bods, Simon King, on 14 February, but have not yet received a response.

With all the above information, I've now been in touch with my insurance company, who tell me they think they have more than enough information to sort this all out for me. Fingers crossed!!