Wireless adapter has disappeared?

My laptop broke on new years day and i had to send it off to be repaired. Due to a row between repair company and warranty company it took 7 weeks to get it back to me.
Now there is no wireless adapter - or thats what bt said when i called them (thought it was a broadband problem)
I rang the repair company and they said its impossible and that it was fully tested before it was sent back and made it pretty clear they dont feel responsible.
I obviously dont want to lose it for another 7 weeks as i lost out on a lot of work when it was away as well as falling behind on my OU work.
Any ideas where its "gone" ?
Its annoying having to use the ethernet as it means the wire is trailing across the room.
Thanks in advance.
Everyone who thanks me when ive helped will get a 5% share when I win this weeks Euromillions......:p

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