Newbie but looking for advice about Natwest and it is long, sorry.

I_want_to_be_debt_free

Hi, sorry to jump in feet first here but I am looking for advice.

About 18mths ago I paid a cheque out of an account which I don't often use with the Natwest and I transferred the correct amount to cover the account across to the Natwest account.

At the beginning of January I recieved a letter from them telling me that there was an overdue overdraft of £376.70 on the account. At this point it wasnt from the collections centre. I wrote to them explaining that I was more than happy to pay the arreas off and enclosed a copy of a payment I made that day via internet banking and a proposal for the rest.

Since then I have had 4 letters telling me that I have ignored the letters and they have issued a default notice and charged me £30 then I had a letter saying I had made a withdrawal and they would charge me £6 a day. I haven't made a withdrawal for 18mths. I have tried ringing but no one answers. I know they have had my letters as I changed my address and acknowledged that I had written to them by saying that my proposal was duly noted but they have never told me the actual amount owing in any of the letters and no-one ever picks up the phone.

I have made them another payment today of £150 in cash and will do another for £300 on Friday which then should cover everything and leave some money in the account.

I dont know what else I can do really? Any advice. I am more than prepared to pay it, and I have started to pay it off.

I am very anxious about this, and its starting to affect me somewhat.

Thanks in advance.

Byatt

Can you go into your branch of Nat West to ask them to look into it?