natwest bank

aka666

hi all, going
got a problem with my bank, i missed my mortgage at chrismas time,i phoned the bank up and asked them can i make additional payments to catch up, they agreed that i can make 12 payments and gave a a sort code and account number to send it to, i also missed my personal loan at this time and trying to deal with this with cccs, i phone my bank up today to have them saying that the 12 payments i have been paying have not come off the mortgage but the loan, i told them i agreed to pay the mortgage but they said because i missed the loan i broke that agreement, can anyone tell me where i stand please..thanks
the cccs have told me what to pay towards my loan, so do i cancel the standing order for what i thought was going on to my mortgage

GeorgeUK

Was any of this done in writing?

I would suspect that you would need to allocate an account number to make the payment to. I know banks can offset by taking money out of an existing account, but not heard of them taking payment for one thing and allocating it to something else.

aka666

yes gave me a account number and sort code, still paying by standing order, all done on the phone, dont no weather to cancel and try again, the cccs has told me what to pay towards the loan so now paying the loan twice but nothing coming of the mortgage arrears