Customer accused my colleague swearing to him!

duchy

danothy wrote: »

When on the receiving end of an abusive customer I have often found that refusing to serve them on the grounds of their behaviour is a bigger slap in the face than a direct insult, with the added benefit that you are in the right.

Agreed

And some people need to learn what capitalism really is too before claiming something is capitalism (maybe try google) :rotfl::rotfl:

Flyboy152

Middy wrote: »

The customer was arrogant and aggressive to everyone he was spoken to in the store.

You mean he was unhappy with the treatment he was getting and voiced his frustration.

What I meant by if the customer came to the store earlier he would still behaved the same as some people have an arrogant and aggressive attitude about them all the time. He looked like one of those.

You have no idea about this at all. Unless he had displayed such tendencies before, which he hadn't, otherwise you would have said so.

Sexist remarks included being called b1tch, airhead and had the remark you should be at home washing the dishes.

That is not being sexist, that is being rude and abusive. However, being called an "idiot," might bring the worst out in some people. The "dishes" thing, I'll take that as a bit of hyperbole.

He was impatient by asking the mother and daughter to hurry up.

If they were being unnecessarily slow, I don't blame him. Countless times I have waited in queues behind arrogant shoppers who think thet they own the world. Sending their kids on hunting missions for things they have forgotten, taking or making telephone calls before finishing their packing etc., Searching in their purses, for vouchers and complaining that even though they are out of date, the cashier should take them anyway. I have asked these ditsy twits to get a move on myself.

GothicStirling

duchy wrote: »

I've worked in retail (also in the pub trade) and have before now told customers I will not serve them whilst they are been abusive (to me that includes the worst of the swear words and racist or sexist abuse). One once had the nerve to tell me I had no choice -that I was paid to do so -My response was to say-""I'm not paid enough then" closed my till and walked away. (I did get into trouble for that one -but told my manager I wasn't going to tolerate it and to take it to head office -He backed off, agreed I had a point and told me I didn't need to serve that customer again).

In the license trade you can turn around and say the law states that I have the right to refuse to someone who is already tanked up. I think you're tanked up.

GothicStirling

duchy wrote: »

Agreed

And some people need to learn what capitalism really is too before claiming something is capitalism (maybe try google) :rotfl::rotfl:

You wouldn't be interested to know that I've just published a paper on capitalism then would you?

Of course capitalism is the cause of the 'me, me, me' attitude in society. Oh, as well as Thatcher's 'there is no society, only individuals and families.'

I think you need better sources than Google, mate.

Flyboy152

santacruz wrote: »

I work in retail and get no end of 'idiot' customers...however, I never say that to their faces, ever! Having said that I've been going through a stressful
time in my life and I've soooo nearly lost it with a customer and more so with my manager. Thankfully i haven't snapped. But I can understand if she's got family who is ill then she's going to think that someone who complains about a till at a supermarket is lucky to have only that to care about.

Good thing to do now is explain to her manager that shes very upset at the moment and apologises for losing it with a customer.

Unless that customer has just come from the hospital and watched a family member dying, of course. Or has just been made redundant and are on their way home from their last day of work. Or that they have ...............

Flyboy152

Jimavfc82 wrote: »

Nothing to do with the personal stuff of either of them. Just if he was that rude in the first place then i can understand why she reacted, and also think the store have got to wonder if they really want that custom anyway.

Or employees working for them who call thier customers idiots.

Flyboy152

deddogblues wrote: »

You or one of the other staff who were witness to this incident could have directed the idiot to an alternative checkout or even serve him.
However, I think the store should do more to protect workers, abuse from customers toward staff should not be tollerated, security or the manager should have have shown him the door.

But who protects the customer from abusive shop staff?

Flyboy152

Middy wrote: »

Yesterday, I went into work and was told by colleagues 3 other instances of customers being vile and arrogant to 2 other colleagues.

First one was a customer paying with a card. My colleague A had the 'please enter PIN' window open. Customer said that he put in the PIN in twice. When my colleague asked could she have a look at the CnP handset, to see what the screen says. Customer refused and said 'Do you think I'm stupid?' Anyone else would have let my colleague look at the CnP screen - because sometimes we get customers that put their PIN in but only pressed 3 numbers. My colleague said to the customer that he wasn't stupid, she wanted to help whats going on. She got complained at.


Second one was on the self scans. Customer scanned his shopping - picked up his shopping without paying. Colleague B ran towards him and said that shopping needs paying. He turned around and called her a P*ki b1tch and spat at her!

Third instance happened with colleague B again. Customer (who is a colleague from another store) picked up 3 bottles of wine - which are on offer for 3 for £10. One of them wasn't in the deal. She told colleage B to scan one of the bottles which is part of the 3 4 10 twice and not scan the other non offer bottle. Colleague B refused to do this and scanned the bottles as what the customer purchased them. The customer complained to the csd about the offer and about Colleague B not scanning the bottles as she wanted them. The supervisor spotted the staff discount on the receipt. This colleague will be disciplined at her work store.

Then, today the 'idiot' customer turned up and asked to speak to the duty manager, which was the same duty manager as last night. He did apologise for his behaviour and should have accepted the colleague's apologies which she said as soon she said 'idiot'. This colleague wasn't in work today.

Due to the events of yesterday, the case of my colleague calling a customer an idiot was dropped. I don't know the full extent of the reasons why. I think it's wrong to discipline colleagues when they were threatened by rude, inconsiderate customers. Its rude customers 1 colleagues 0.

Colleague A's husband said that the store needs to give colleagues more protection for customers that are aggressive towards colleagues.

But he wasn't threatening her, was he?

There seems to a patterned of exaggeration here.

Since when was it ever appropriate to keep score on these things. I beginning to suspect there is more to this than you have reported.

And I ask again, what protection is there for customers who get abused by shop staff.

Flyboy152

Strider590 wrote: »

If a customer did that to me and then complained, I'd want to drop kick them in the face!!!

SOLUTION, if they mention making a complaint.... Drop kick awkward customer in the face first, at least you'll know your getting sacked and feel better when it happens

And that's going to make things a whole lot better. :wall:

Since when has it been acceptable to impose violence on someone being a bit rude? You need to take some form anger management therapy.

Flyboy152

Strider590 wrote: »

We live in a country where murders get out in 4 years on good behaviour.

You'd get a slap on the wrist.

Is that murderers, or those who have been convicted of manslaughter?