Can't log on to Nationwide account...Java script error

xxdeebeexx

Hi the Nationwide site has recently been updated to use the code generatoe device. Since the change over I havent been able to see my account details. I can log on but when I go onto the accounts page i get the following message

Java script not enabled/ supported.

I have followed the instructions and removed an old copy of Java and installed a new one , but still no joy.

Can anyone help please

TIA

Dx

Mrs_Arcanum

Are you using Firefox with NoScript? If so you might just need to up date NoScript.

xxdeebeexx

Mrs_Arcanum wrote: »

Are you using Firefox with NoScript? If so you might just need to up date NoScript.

I have tried firefox but everything is wrong..... don't know what I need. I have been using IE7 up until Tuesday now it's all gone wrong!

Thanks

Dx

Mrs_Arcanum

What you could try is clearing all the temporary files then closing down your browser. Re start the computer & try again. Could just be something stuck in the cache causing a problem. If this doesn't work them I am stumped.

xxdeebeexx

Mrs_Arcanum wrote: »

What you could try is clearing all the temporary files then closing down your browser. Re start the computer & try again. Could just be something stuck in the cache causing a problem. If this doesn't work them I am stumped.

Yep it worked!! Thanks for the help.

Dx

xrjtg

xxdeebeexx wrote: »

Java script not enabled/ supported.

I have followed the instructions and removed an old copy of Java and installed a new one , but still no joy.

For future reference, Java and Javascript, despite the names, have nothing to do with each other. The first is a general purpose portable programming language, and the second is almost exclusively used for programming web applications.

nrsql

In the last couple of days the nationwide site has decided my pin is invalid. I don't have a card reader (or card for that matter).

MyUtopia_2

Can I say how much I HATE card readers!
What's the point of having internet banking if you have to carry around this stupid calculator with you everywhere!
What annoys me more is that they want you to use it ALL the time. I got into an argument with Nationwide because they wanted me to use the card reader every time I made a transfer to a payee that I had set up using authorisation from the card reader. They tried to tell me that if they allowed that someone could hack into my account and send payments to those payments, I said, you mean the ones I set up, the ones paying MY bills etc.
Sometimes banks have no common sense.

Friar_2

I agree completely with you Utopia and had the very same argument about having to use the card reader every month to transfer money to either my wife or my own Barclays account. Madness!

Hungerdunger

Is everyone who's annoyed about logging in with the card reader aware that you can still use the old method of logging in? After entering your customer number, the next screen has two tabs - one for your card reader, and one for entering your memorable data.

Lawpf2001

You can use different card readers for different vard readers. When I was working @Nationwide it was known people could use Natwest readers on our accounts.

I personally use a Barclays reader for my Natwest account. The instructions and button names will differ. But the process is all pretty much the same.