Oakfurnitureland

Pauline1

Warning - do not buy from this company. Placing an order online is extremely easy but customer care is extremely shoddy. My Tokyo oak desk was damaged. A 30cm front corner piece had cracked and fell off when opened on delivery and all they would do was repair it. The item cost £400 so as you will appreciate I wasnt willing to accept that. I asked for a replacement and they said no. A refund would be offered minus an uplift charge. What sort of company operates on those terms. Disgraceful

sirbrainy

Just send it back u8nder the distance SOGA

Your rights to cancel an online shopping or home shopping order

Under the Distance Selling Regulations, you can cancel your order anytime from the moment you place your order up to seven working days from the day after you receive it.
There are some items you can't return if you simply change your mind:

• CDs, DVDs or software if you've broken the seal on the wrapping
• perishable items such as food and flowers, and
• tailor-made or personalised goods.

You have extra protection shopping online

Returning unwanted goods from online shops or catalogues

The online shop or catalogue's terms and conditions should say who pays for returning goods. If they don't, they have to pay.
Even if their terms and conditions say that you must pay to return good, they can't have a procedure that is so expensive or involved that it would be cheaper and easier for you to keep your order.

Returning faulty goods from online shops or catalogues

As well as the rights you have when shopping online or from a catalogue, you have rights under the Sale of Goods Act that apply to things you buy in person. This says that items must be 'fit for the purpose', as described, and of satisfactory quality.
If you have to return a faulty item, give the shop the chance to collect it or ask for the cost of postage back.
http://www.which.co.uk/consumer-rights/online-shopping/online-shopping-and-catalogue-problems/your-rights/

u0351684

I am seriously regretting my purchase with Oakfurnitureland.co.uk . As a first time buyer, I really wanted my furniture to be an investment. It definitely won't be if you buy from this company. We ordered a nest of tables, chest of drawers and two bedside tables. The finish on all of the items leaves a lot to be desired and on arrival one of the bedside tables had to be returned as the corner is completely damaged. The delivery men won't wait while you check the items so we now find ourselves with a 12 week wait for the company to come out and swap the damaged item.

We bought our nest of tables / coffee table back in November and paid well over £300 for it. I have now noticed 5 huge cracks in the table. I am absolutely disgusted with such shoddy quality. I am now in debate with the company. Do not use if you want good quality furniture that is built to last.

I found another company who sell through ebay and purchased a beautiful dining table and six chairs with a sideboard. This has lasted wonderfully. They are called contemporary furnishings. 1000% better than oakfurnitureland.