Aqua cancelled my pp

HETTY

Hi
I have been on a payment plan with aqua for about a year now. my balance was coming down nicely as there isnt any interest.charges being added.
I got my statement for this month and it seems the plan has been cancelled! They now want £190odd a month and im now getting interest added!
Iv had no letter or anything saying they were going to do this, so i dont understand why.
Feel like i back to square one again, the amount iv got budgeted to pay in each month (35) is going to be eaten up in interest.

HETTY

Anybody got any advice on what i can do?

Byatt

I don't know what Aqua is Hetty...is it a paying DMP?

What reason did they give for cancelling? Do you have the original agreement you can refer to?

Jinx

I can only suggest you write to them asking them to reinstate the interest freeze otherwise it will take you xxxx months at 35 quid a month to pay them off... If you can only pay 35 a month then only pay that. If you have already been defaulted for not making a minimum payment then your credit rating may be damaged anyway. If you have a good credit rating it may be worth renegotiating a payment you can do so you dont get defaulted.

HETTY

Byatt wrote: »

I don't know what Aqua is Hetty...is it a paying DMP?

What reason did they give for cancelling? Do you have the original agreement you can refer to?

Aqua is a credit card.

I have sent them a letter asking why it was cancelled and explaining that the amount i was paying is all i can afford at the moment, hopefully it was a mistake and they will set the arrangement up again.