Sainsbury Valentine meal deal problem

pullenuk

@poster with manager reply. He obviously not got the problem. I work for the online department, I'm one of the drivers! Obviously I don't deliver in your area or I would've noticed it myself! They do know meal deals are a problem. The problem is because you didn't allow it to be swopped. But it still unfair for you to pay full price. However customer services should give you a goodwill refund. Clearly there must've had several complaints so you caught them at a bad time.

Personally they should stop allowing everyone to block items from being swapped on meal deals. Eg. You can't say you don't want one of the side dishes from being swapped. That would prevent the problems, still allows you to have the deal but still give you the option of refund of that swapped item.

@last poster blaming the shopper. It's NOT the shopper fault. Meal deals are often in different sections and its often split up of different shoppers doing one customer order. Deserts are not with side orders. They are in the end, but they are zones which change weekly. They only go to them when its out of stock in their normal places. Don't blame the shopper.

@at poster trying tesco after problems. I'm surprised that customer services didn't offer to send the driver back to replace those items and in some cases offer a goodwill voucher.

Clearly there are problems here guys. My own store been top of its region for a reason, when problems come we make sure its sorted for you best we can. Obviously you call the call centre not the stores directly, but when get know about we do our best to fix it.

I will have a chat with my manager and get her to talk to the online manager in charge of the whole operations. Or if that doesn't work, I will personally write to Justin King (done it before and got personal replies) and I will voice my concerns for you guys.

Sorry you guys had the problems. As a sainsburys driver myself, I consider myself a guest to your doorstep and treat your shopping as my own, making sure its correct and high standard. If I know of a problem I will try and sort it for you. I have done in the past returned on my way home in my car missing items or broken bottle of milk as I always believe its not the customer fault. Sometimes mistake happen, but its never on purpose.

Any questions I try my best to answer them guys but I come on here in my spare time a few times a month so don't post hundreds of questions lol!

Take care all.

Bazzaboy17

Thank you for taking the time to comment SMJ43 below is a section of my letter to Sainsburys customer care. Do you think it explains my situation clearly enough?

Last week while doing my online shopping with Sainsburys I noticed they were doing a promotion connected to Valentines day.

The deal looked good selecting 5 items which came to nearly £30 for a special price of £15

However when my shopping arrived and I was unpacking I noticed that the potato side dish was unavailable hence only 4 items. Thinking that they would deduct the cost of the side dish from £15 and charge me the balance.

Sadly No.......................They charged me full price for the 4 items so instead of 5 items for £15 I got 4 items for £28.

Why am I penalised when the shortage of stock is not my fault?

NO reply yet from the chief exec just a computer response stating they will get back to me.

Bazzaboy17

After two weeks and many E mails I am happy to report a happy outcome. Having got nowhere with Sainsburys customer services it seems that an Email to the chief exec did the trick. One of their customer managers contacted me and I was given a £30 online voucher. So it seems the moral of the story is you feel you are getting nowhere forget the official complaint process and go straight to the top. I would like to thank everyone who took the time to read my question and those who offered advice and reassurance.