3 - insisting on telephone contact for F&F settlement

Lizzieb151

Hello, I recently obtained a copy of my credit report to find that I have 2 bills outstanding for 3 mobile that I had paid directly to DCA Wescot in 2006.
Unfortunately I don't have my account numbers with Wescot anymore so they unable to track my old accounts!!

I have previously called 3 and explained all this and didn't hear back from them so had assumed that it had been sorted.

I don't have a mobile with 3 anymore so sent them an email saying that I was disappointed as the debt had been paid and that in order to clear the matter up made a F&F offer.

I have today received the following email:

'Thank you for your recent email.
To protect our customers’ data, we can only respond to an email address that has been registered with us. We’ve tried calling you several times without success. Please call us on 333 FREE from your Three mobile or 0843 373 3333 (5.1p/min from a BT landline, other networks may vary) between 8am to 10pm.

When you call us, you can also update your contact details and register this email address so, in future, we can respond directly.'

I really don't want to speak directly to them as previously they have not noted my calls on the system and not been correct on what they have noted.

What should I do??

BigCraigJohn

You're under no obligation to ring them. Just communicate in writing.