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Furious with metropoitan services

I have a an arrangement with Metropolitan to repay a business debt from a previous Limited company i had. I was told there was a personal guarantee on my old LTD company account with HSBC and that it had a personal guarantee attached to it. I have been paying £150.00 per month since August 2008. As i do not recall signing a personal guarantee with HSBC i wrote to Metropolitan on 28th Dec 2010. Two weeks ago they cashed my cheque for the sum of £10 to provide the information they hold on me. 43 days later i still had not heard anything so i telephoned them today to be told as its a LTD company debt they can not give me any information and i need to go back to my bank. I am fuming as i've wasted all this time and now i have to go to HSBC. I just have a funny feeling there is no personal guarantee thats why i requested it.
If i find out that they have no personal guarantee would i be entitled to a refund on payments made to date? what would be my chances of a refund? is what they have done legal?
Total debt December 2010 = [STRIKE]£47,365.08[/STRIKE] Total debt January 5th 2011 = [STRIKE]£47,080.89[/STRIKE]
Total debt February 5th [STRIKE]£46,431.12 [/STRIKE] Total debt 5th March 2011 = [STRIKE]£45,865.41 [/STRIKE] Total debt 5th April 2011 = [STRIKE]£45526.29 [/STRIKE]Total debt 5th May 2011 = £44764.56[/STRIKE]Target debt for Dec 2011 = £40,000.00
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