The Bankrupt Inn - Part 10

confused76

ifwisheswerehorses... wrote: »

Afternoon all :hello:

Hope you all have this lovely sunshine :dance:

Popped in for a cool drink

hi If ooh good thinking, that looks refreshing!

IF

fermi wrote: »

What's in the coke?

A lot of JD!! :D:p:p

confused76 wrote: »

hi If ooh good thinking, that looks refreshing!

Just drinking a real one now......refraining from posting any chocolate, as I'd want some too!! :rotfl::rotfl:

confused76

ifwisheswerehorses... wrote: »

A lot of JD!! :D:p:p

Just drinking a real one now......refraining from posting any chocolate, as I'd want some too!! :rotfl::rotfl:

oh...you mentioned chocolate!!! it's in my head now :rotfl:

IF

confused76 wrote: »

oh...you mentioned chocolate!!! it's in my head now :rotfl:

I know.......darnit!! Its is my head now too :doh: :rotfl:

confused76

ifwisheswerehorses... wrote: »

I know.......darnit!! Its is my head now too :doh: :rotfl:

you've gone quiet...are you eating chocolate :rotfl::rotfl::rotfl::rotfl:

Former_E.ON_Company_Representative:_Malc

bat-out-of-hell wrote: »

Not a happy bat, just had a leter from Buchanan Clark and wells demanding paymant of 17.21 plus admin of 3.96 for an outstanding debt for electric, from eon, me thinks its time to declare war on eon demanding paymant from pre paymant customers after changes in legislation and the reg body stateing they cannot persue debts for pre paymant customers.

Already contacted them re the gas, same thing happened there, thats sorted, was assured any problem with electric would be sorted too, appears not......:mad:

JD please bartender

Hi bat-out-of-hell

A demand for £17.21 on a prepayment meter really shouldn't have gone to a DCA. If you haven't already, I would speak to us directly about this.

There are reasons why prepayment meters may show a debt. For instance, if an account was closed to estimated meter readings; if the Emergency Credit function was used but has not been repaid; or if there is existing debt from an old credit meter being collected through the prepayment meter.

Another possibility, although not so common these days, is where prepayment meters have not been updated with the latest prices.

This used to be the case with the old token meters where an engineer needed to adjust each meter individually following a price change. However, most token meters have now been replaced with new key meters.

Key meters can be updated remotely by sending an electronic message directly to the meter.

I'm not saying any of the above refers to your account; they're just examples of the sort of thing that may happen.

Have we not sent you any other correspondence about this? We usually write to customers several times before referring to a DCA.

As I say, contact us directly about this. Ask for a complaint to be raised, particularly if we haven't contacted you previously. This will put a stop to all debt follow up whilst this is investigated.

If, after 56 days, you're unhappy with the explanation/resolution proposed you can refer the matter to the Ombudsman for an independent ruling. I doubt whether it will need to go this far, though. This should be sorted quickly.

Hope this is of some use bat-out-of-hell. Give me a shout if you need any more info as will be happy to help.

Malc

IF

confused76 wrote: »

you've gone quiet...are you eating chocolate :rotfl::rotfl::rotfl::rotfl:

confused76

ifwisheswerehorses... wrote: »

:rotfl::rotfl::rotfl:you make me laugh...i'm eating cake!!

IF

confused76 wrote: »

:rotfl::rotfl::rotfl:you make me laugh...i'm eating cake!!

:rotfl::rotfl:What are we like!! :eek::rotfl:

confused76

ifwisheswerehorses... wrote: »

:rotfl::rotfl:What are we like!! :eek::rotfl: