cc 'chargeback' what info is usually needed?

brians_daughter

I purchased something online and returned it as it wasnt fit for purpose. I contacted the company via email 6 times and only got a reply once i said i had contacted my cc co to get the money back. the company basically said 'ok you go via cc company that as it will be easier for us'

Anyway today a letter has arrived from the cc company and they want (what seems to me) quite a lot if info..some of which i cant provide, the ones i cant provide being..

1. copy of invoice with full T&C's - its a small internet store i used frequently and i dont even get a 'thanks for your order email' so cant provide these, unless i direct them to their website maybe?

2. Proof of return... i dont have this. It was sent special delivery and once i knew it has been signed for i disposed of teh tracking number (silly now i know)

3.An independant report from a recognised source?

Obviously i have called the cc company and someone is calling back, but it may not be today..so thought i would ask here to see if anyone knows if i still have a claim without these details

TIA