EasyDate scam

Sausage...

I cant really find a relevant area to post this but Ill try here because technically if I get this issue sorted Ill be out of my overdraft.

Here is my issue, Ive just become aware that I have been charged £29.99 for the past 15 months, I feel embarrassed that I havent noticed this sooner.

The charges go to a company called EasyDate which as you can imagine is a dating site (or a company dealing with many other dating sites, I dont really know)

The problem is I have never registered myself to any dating websites, the first payment was december 2009 at the time I was in a great relationship and didnt want to find anyone else which makes it even more unlikely.

The total money that I has been stolen/scammed comes to £449.85 which is quite a large chunk of money but because of the reletively small monthly charges I never noticed this happen.

I sent an email to EasyDate's refund department but I read others in a similar situation getting no response by email or telephone, what other options do I have if they fail to respond?

Thanks for reading and taking the time to help.

GeorgeUK

First thing to do is check online with your bank and cancel any direct debit that's there.
They have just changed their name to Cupid Plc

The only thing i can suggest if they don't get back to you is to report them to the OFT.

Tixy

If you don't know how they got your bank details etc then I would also suggest getting a copy of your credit files to check there is no evidence of identity theft etc.

Hopefully the website will be able to easily identify who has used your bank details - there is likely to be things like an email account registered to the account.

madkoi

Could it be a continiuous card payment, where they can keep on taking the money? Has anyone got hold of your debit card or even cloned it? I would call your bank & cancel your card & request a new one.

jonjamie1970

Very dodgy some of these sites.

Sausage...

Thanks for all the replies everyone.
Surprisingly I received a reply from EasyDate this morning telling me that an email address that I was unfamiliar with had somehow signed me up to a 99p one day membership and the monthly payments followed afterwards.
They offered me a refund for only three months which is only £89.97 in contrast to £449.85 that has been fraudulently taken from me, honestly, this isnt good enough.
Where do I go from here? Do I tell them that Im not satisfied? What can I do to back this up and make them realise that I wont be fobbed off with 20% of the total amount?
Or should I cut my losses and leave it be?
Thanks in advance.

GeorgeUK

Might be worth contacting the bank and seeing if their fraud department can do anything.

tbrain

The same thing happened to me, easydate.com!
Fortunately I caught it after the first payment, rang the fraud department of my bank and they cancelled my card, reissued a new one & refunded the money. The likelihood is that some has fraudulently obtained your card details (probably in a petrol station / restaurant etc.) & set up a continuous credit card payment using your card details
Your first port of call should definitely be the fraud department of your bank.

geoffky

small claims if you do not get the results you want..

Nottoobadyet

This is identity theft. Call the fraud department of your bank ASAP.

CupidPlc

Hello Sausage...!

You should try to contact the head office. Here is the link http:// www. cupidplc. com/ about-us/contact-us
You`ll find contact form to send a message and contact phone numbers there. Or you can use this phone number 0845 869 7509.
All you have to do is to explain the situation ( the best way is to copy+paste your first post ).
Please be sure you will get your refund.

Respectfully,
CupidPLC.com