Is the Co-op genuinely BR-friendly??

rugbymum

andyf1980 wrote: »

I could be wrong but I think this is a systemic issue at co-op. When I opened my easy saver they asked me for photographic id. When I pointed out that they already knew who I was as I held a Cashminder with them I was told that Cashminder accounts are run on a different system.

Totally agree with your comments. The banks use cash held in current accounts and invest it in the money markets overnight so you can bet your bottom dollar that they know (within reason) how much is coming in and going out of your account.

I think you'll find that ALL banks demand that you have cleared funds in your account the working day a DD is due.

alastairq

rugbymum wrote: »

I think you'll find that ALL banks demand that you have cleared funds in your account the working day a DD is due.

that is accepted.....my argument really centres around how a bank will view , if you like, 'cleared funds?'

If a BACS payment into an account, on the same day as a DD is due[where the account would have insufficient funds without the BACS payment] means that the DD will be met, then why not a funds transfer from another account, done previously [say , over a weekend] not have the same status come the next working day? [with that account belonging to the same person....and with adequate funds to allow the transfer...and which transfer actually shows up on the bank's electronic record]

There appears to be an anomaly in the banking rules, in favour of BACS.

Why?

shazza42

co-op give us very good banking facilities so you must take some responsibility, they are a business not a charity but i find are very good on the whole.

however

1. weekend banking is not a business day all they ask is you call them if your unsure and they will checl your account and pay if they are happy funds are there.

2. they allow you to cancel a direct debit up to 8pm providing funds are in place if it should have gone out.

The coop have given you the privelage of banking so dont abuse at and treat them as a support service - thank god for electron as without the co op most of us would be stuffed.

alastairq

shazza42 wrote: »

co-op give us very good banking facilities so you must take some responsibility, they are a business not a charity but i find are very good on the whole.

however

1. weekend banking is not a business day all they ask is you call them if your unsure and they will checl your account and pay if they are happy funds are there.

2. they allow you to cancel a direct debit up to 8pm providing funds are in place if it should have gone out.

The coop have given you the privelage of banking so dont abuse at and treat them as a support service - thank god for electron as without the co op most of us would be stuffed.

Missed my point entirely.

Regarding my own banking issue, at no time have I not taken personal responsibility for my actions.....see my original post, especially the part about my telephone call. The original issue/query I raised concerned the attitude adopted by the Customer advisor, which I found presumptuous in the extreme, especially as the response was entirely unsolicited! Hence the title of my thread!

The second issue I raise is quite simply, in this day and age, why is there a two-tier situation [which I can, if I so which, take full advantage of, as I suggested earlier on].......which harks back to the days when financial transactions were almost wholly completed by paper [cheques]...


However, I do not hold my head low in gratitude for the co-op, or any other bank, to offer me a basic banking service.

Successive governments have publicly stated that a basic bank account is the right of EVERY individual.

The Co-op have rightly identified a niche market in High St. banking...it is small enough to take advantage of minority markets....and I'm willing to bet, BR's and ex-BR's are probably better and safer customers than those others who may seek to take advantage of what the Co-op offers....and ...incidentally, the Co-op are past masters at the 'sprat to catch a mackerel' sales technique.

This approach is reflected in the sales techniques used for all their products..I know, many years ago I was a Co-op agent!

Every bank is a support service. After all, the banking industry has ensured no-one can really operate financially without using their facilities...

As for the Electron card? Well, this particular forum , in the past, has been filled with complaint about its continued usage.... Barclays offer a Visa card...as does Co-op if one asks......I retain my Electron card purely because I have no need for any other....

No shazza...I am a customer!
Not someone who feels in the slightest bit eternally grateful for what I can get.

As for 'weekend banking?' well...banks 'operate' 24 hours a day when it suits...

The 'working day' is an outmoded system which does not fit into our modern electronic/IT controlled society.
But I suspect [as do others] that it is retained because banks earn income off our money [My money], regardless of what day of the week it is.

My view is, maybe there should be changes....internet banking can be a powerful tool, sadly the Co-op will never be in the forefront of innovation...it really is against their ethos.....bless 'em!

I foresee many changes in how High street banking is conducted...especially from the viewpoint of this forum......seeing as problems of debt go hand-in-glove with the current economic situation.


As for me?

well, I achieved my objective, as per my original post, and got the charges dropped......and I have to admit, I'm never 'broke' these days..........so I must be doing something right?

rugbymum

alastairq wrote: »

Missed my point entirely.

Regarding my own banking issue, at no time have I not taken personal responsibility for my actions.....see my original post, especially the part about my telephone call. The original issue/query I raised concerned the attitude adopted by the Customer advisor, which I found presumptuous in the extreme, especially as the response was entirely unsolicited! Hence the title of my thread!

The second issue I raise is quite simply, in this day and age, why is there a two-tier situation [which I can, if I so which, take full advantage of, as I suggested earlier on].......which harks back to the days when financial transactions were almost wholly completed by paper [cheques]...


However, I do not hold my head low in gratitude for the co-op, or any other bank, to offer me a basic banking service.

Successive governments have publicly stated that a basic bank account is the right of EVERY individual.

The Co-op have rightly identified a niche market in High St. banking...it is small enough to take advantage of minority markets....and I'm willing to bet, BR's and ex-BR's are probably better and safer customers than those others who may seek to take advantage of what the Co-op offers....and ...incidentally, the Co-op are past masters at the 'sprat to catch a mackerel' sales technique.

This approach is reflected in the sales techniques used for all their products..I know, many years ago I was a Co-op agent!

Every bank is a support service. After all, the banking industry has ensured no-one can really operate financially without using their facilities...

As for the Electron card? Well, this particular forum , in the past, has been filled with complaint about its continued usage.... Barclays offer a Visa card...as does Co-op if one asks......I retain my Electron card purely because I have no need for any other....

No shazza...I am a customer!
Not someone who feels in the slightest bit eternally grateful for what I can get.

As for 'weekend banking?' well...banks 'operate' 24 hours a day when it suits...

The 'working day' is an outmoded system which does not fit into our modern electronic/IT controlled society.
But I suspect [as do others] that it is retained because banks earn income off our money [My money], regardless of what day of the week it is.

My view is, maybe there should be changes....internet banking can be a powerful tool, sadly the Co-op will never be in the forefront of innovation...it really is against their ethos.....bless 'em!

I foresee many changes in how High street banking is conducted...especially from the viewpoint of this forum......seeing as problems of debt go hand-in-glove with the current economic situation.


As for me?

well, I achieved my objective, as per my original post, and got the charges dropped......and I have to admit, I'm never 'broke' these days..........so I must be doing something right?

Soz, BUT the fact of the matter is that Monday- Friday, 9am-4pm, ARE WORKING days in the banking world!
Yes we can all do transfers via online and telephone banking 24/7, BUT those are the hours that transactions count!
It can be a pain but we ALL have to play by the rules whether we like it or not!
Even peeps who are not in our situation!

shazza42

Well alistair , i can only say this hand on heart and please dont take offense.

if you ranted on the phone as you have done by post for the price of 19.50 pound they prob gave up the will to live and prob thought lets give him/her back opposed to face a finanical challenge with the ombudsman that they would have won, but is not viable for staff time and cost .

They would think from your rant that ive just read that there are other issues that are outstanding, it appears you are highly irrational in your post and the bank will have concluded mental heath problems. rightly or wrongly or serious anger management , substance issues .

I did find with your post i couldnt make much sence of both posts, they were yes lengthly but rubbish in terms of content - read my sticky about me before you fight back.

It is your choice to bank with the co op, christ youve just lost them money, therefore your not highly regarded, try barclays or nat west and see how far you get with them and there banking facilities. i had a hit on my account i didnt close down certain DD, im pi...ed i got charged but i was idle in not going something about it.

I say be grateful and no where in the western world operates a weekend service for effective banking as the stock exchange is closed , when the stock exchange operates on a weekend maybe then you have a argument


Ps i once stood in front of a CC judge and ranted , he treated me as i was totally mad, i learnt quickly from that esp when i had no right of appeal.

however good luck.

shazza42

the post office does not give on a weekend a clear service even if your account shows it and T/C is three strikes in a quarter , is a closure of a bank accounts - it is as simple as that.

sizzler

At the end of the day they give accounts to BR people and even give us a three strike rule.

How amnt choices have we got:)

Coop been good to a lot of us in hard times.

I know some storys about coop are bad with the rules but at leat they give us a chance when BR:)

shazza42

here here - im highly grateful for the co -op they saved my kneck,

We could be many years back and all of us in clink because we owed debt, they did have debtors prison, sadly many countires still operate that so thank god for the co op and liberal uk ways that we can for the simple cost of a few hundread quid say " dear judge free me and make me BR".
Alistar wants a argument with anyone in my opion.

alastairq

shazza42 wrote: »

Well alistair , i can only say this hand on heart and please dont take offense. no offence taken....

if you ranted on the phone as you have done by post for the price of 19.50 pound they prob gave up the will to live and prob thought lets give him/her back opposed to face a finanical challenge with the ombudsman that they would have won, but is not viable for staff time and cost . On the contrary, no rant at all...in fact, upon my first query, I was the one being 'ranted' at! Which led to the first post and its observations.

They would think from your rant that ive just read that there are other issues that are outstanding, it appears you are highly irrational in your post and the bank will have concluded mental heath problems. rightly or wrongly or serious anger management , substance issues . I doubt that.....why should I have serious mental health problems, simply because I happens to see a system which needs challenging? Or am I not allowed to upset the status quo? I see no point in ranting at a customer services advisor...as I said before, I was the one on the receiving end, subject to unwarranted observations...simply because certain 'information' has flagged up on her screen

I did find with your post i couldnt make much sence of both posts, they were yes lengthly but rubbish in terms of content - read my sticky about me before you fight back. Why? What relevance has your expertise in this instance?

It is your choice to bank with the co op, christ youve just lost them money, Erm, there is a presumption there which colours too much judgement.....how and why should I have lost them money? If anything, they have made money out of my custom therefore your not highly regarded, by whom? The bank as a general policy? Or a customer advisor who thinks Ex-BR's should be 'grateful' for what they can get?try barclays or nat west and see how far you get with them and there banking facilities. i had a hit on my account i didnt close down certain DD, im pi...ed i got charged but i was idle in not going something about it.

I say be grateful and no where in the western world operates a weekend service for effective banking as the stock exchange is closed , when the stock exchange operates on a weekend maybe then you have a argument


perhaps it should? That is my argument!


Ps i once stood in front of a CC judge and ranted , he treated me as i was totally mad, i learnt quickly from that esp when i had no right of appeal.

Of course he would.....probably realised you'd totally missed the point?

however good luck.

As I said above...I achieved my objective in the first instance.