Avon issues

djbum_syd

Hi,
First off, sorry if this is in the wrong area - I had a scourer through and couldn't see where else to put it.


I've joined Avon as a Rep just over a year ago and within 5 months I had issues with them - I never received an order worth £300 and when I queried it they said they didn't know where it was, but it had been sent.
It did eventually arrive (3 weeks later) but by then my customers didn't want the goods so I had to return it all.
Avon claimed that I only returned £100 worth of good, yet I have signed receipts from the collection driver who confirmed all goods were collected -which I sent copies of to Avon.

They haveve chased me for months now (since May '10) for the "outstanding" money. I've written to them with the receipts and I have phoned them. All letters have been ignored and phone calls just ask me to send in more letters.

I have had 3 letters saying a debt agency will be enforced so I decided to just pay the outstanding money just to get them off of my back as I don't want to risk my credit rating any more as it is only recovering from when I was previously in debt (through my own fault).
However all my letters of offers of repayments had been ignored - the last one was received and signed for on January 7th 2011 - and today they sent me a letter saying the debt was now with a debt agency called Eos Solutions.

I am so angry with Avon now because of this - all letters of offers have been ignored and on the phone I have been fobbed off.

Sorry for this long post.
I guess my question is, is there anything I can do about this?
Or do I just have to sit back now, pay off the money to the agency and take the hit on my credit rating?

Sorry again, for the long-winded post.
Any help is much appreciated. Thank you.

Spendnsave2010

hi, how did the deliver driver know what you were returning? i used to do avon and have debt from them myself but know that when i used to return items you had to seal the boxes and put the return slips in with the items - the driver just used to sign to say he had collected the box or boxes - sorry dont want to sound like im doubting you its just if this is still the process they will tell you the same.
could they have made a mistake and only paid you the return prices for say the current book? as prices change all the time

Also i had these letters from them and i ignored mine at the time and it is on my credit file (equifax) which i only found out a month ago however mine is from 2005 so hopefully soon to drop off.

djbum_syd

Hi Spendnsave2010,

I made the driver check the boxes before I sealed them up - there were 3 boxes so took a while, lol.
I can understand charging me the price of the current book - but that couldn't have lost me £200 surely?

When I sent in the copies of my returns pages which detailed everything on there that I returned, it also had the prices on for what I paid for them (not the customer price, the one "I" pay - which was also the prices for the items on the invoices I asked them to send me after they removed them off of my online account) - There were also copies of these in the returned boxes also.

Hope that helps some more towards my main post. Thanks.

ambitousblonde

I also had trouble with Avon a few years back and ended up having to pay 60pounds plus when the customers didnt want the goods. When i joined i never knew it would end up on my credit file the advisor never told me that when i signed up. Is there anything i could do about getting off my credit file even though it says settled.

bride2be2012

Hi, I had problems with Avon about 3 years ago (missing orders, late deliveries etc)...to cut a long story short, we argued over £100 for months and it was passed to a DCA, which I then paid as I was a bit worried about my credit file - but too late by then, it was already on my credit file, marked as a settled default.

Just before Xmas (as we are considering getting a mortgage in a year or two), I decided to write a nice polite letter to Avon, asking if they would consider wiping the default as an act of goodwill, as it was now settled - and they have. Doesn't appear on Experian anymore at all, and simply shows as account settle on Equifax. Might not work for everyone, but is surely worth a shot?

djbum_syd

I spoke to a woman at the debt agency who said if I paid the amount of quickly then it would not affect my credit rating. Which makes no sense, as techincally I have been defaulted now. And there is no way I can pay this off "quick enough2 (a time scale they couldn't even tell me!) in order to avoid the default notice.
Really don't know what I can do about this. I joined them to make a bit of extra money, I ended out of pocket every month and now I owe them all this apparently. :-/

ceejaydee23

i had a default notice on my credit report from avon they threatened all sorts nothing happened, didnt stop me getting personal loans n credit cards in just a few years! its now off my file, and im now a rep with them again this time behaving myself.

Sooetie

I was looking at my Equifax file last night and have a credit record for Avon from before I even started working for them. I'm assuming it was the previous house owner as it was settled the month I moved here. I didn't start Avon until a year later!! Fortunately i still have all the registration documents, I did it for less than a year and gave up and went back to it 18 months later when they set me up a new account which is running well.

I'm thinking as it's 6 months away from being deleted it might just be better to leave it, as if i start querying the account they will reopen it and i'll have another 6 years of it on my record.

Very annoying - as it also is that I am still associated with my ex husband which came up on Equifax now but it wasn't on Experian 5 years ago.

Good luck