Curry's Whatever

mushroombabe

sirmarcus wrote: »

Suggest that you escalate and complain to John Browett, Dixons Group/Currys /PCWorld Chief Executive via sending him an email at [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

He is very pro-active in reading ems and you will get a response. I have had dealings with him in the past and have managed to get successful outcomes.

Good luck and hope this helps.

Out of curiosity, is this e-mail address for John Browett? I'm in the process of logging a complaint with Currys about their aftercare service, delivery services and their Customer Services department.

CoolHotCold

mushroombabe wrote: »

Out of curiosity, is this e-mail address for John Browett? I'm in the process of logging a complaint with Currys about their aftercare service, delivery services and their Customer Services department.

Obviously not, but depending on the servility of the issue emailed to that address it will either be kicked back to customer service team with a high priority or to the Medics or to a executive.

If its a complaint, write it all down and take it into PcWorld/Currys and tell you you wish them to forward this to the "Save Our Customers" process. (Also email it if you wish to the email address and post it if needed)

If you take it in store they will sort it out and you'll get a call back within 24 hours from the Medic team.

paddyz

Here is my recent dealings with Whatever happens, Brought a 37inch lcd Logic from currys no problems until last september when remote control buttons started sticking, called each time approx 30 mins plus, a total of 5 times, promised a remote control was in the post, not a sign of one, later the tech guy said it was most likely due the cost of the remote that it hadnt been posted!

Christmas time totally fed up with the repeat broken promises, called in repair due to 2 shady lines being on the screen. No TV repair man available until 4 days later so from 7th june without TV waiting Waiting waiting, fed up so called them again on the 1st Feb to be informed my TV was not repairable but sorry they should have got back in touch with me got a code to take to currys, then £429 credit

cost of total calls about £20-30 its really expensive, and they keep playing this anoying music whilst your phone bill keeps rising along with your blood pressure!

Never again, outcome was good in the end but when buying current TV was asked if i wanted another, and told it was now a free 0800 number after i complained to the salesman re cost of calls.

Esqui

paddyz wrote: »

and they keep playing this anoying music

That music will be playing in my head until the day I die, I swear

moonrakerz

fluffnutter wrote: »

You could just try the (free) SOGA. A telly can be expected to last longer than three years. Provided the fault's not been caused by you (and you might need to prove this because it's over six months since you bought it), the seller (not manufacturer) is obliged to refund, replace or repair.

NOT SO ! Please read and quote what SoGA actually says not what someone down the pub tells you it says !

A TV is not expected to last any length of time.
The seller is not obliged to refund, replace or repair at any time after 6 months have passed.

In short, the Act says that if an item fails within six months it is up to the retailer to prove that the item was not faulty when he sold it.
After 6 months the purchaser has to prove that the item was faulty when he bought it.
(As the vast majority of goods carry a 12 month guarantee, your rights under SoGA to this stage have actually been exceeded)
SoGA gives the purchaser the right to claim damages from the retailer (for a period of 6 years, England) if HE (the purchaser) can prove (in Court, if necessary) that the item was faulty at the time of purchase. It does not do anything other than give the right to claim, it does not say nor imply that anything should last for a specific time.

Too many people read things into SoGA that just are not there - with the result that they just end up looking silly in front of the retailer when they start quoting their "rights" at him.

By all means go back to the shop, but after 3 years I would say you are on a hiding to nothing. Could you prove in Court that the item was faulty when you bought it ? Would you really feel confident about doing this ? Do you actually know what the problem is ? Just saying in Court that "it keeps going wrong" will literally get you laughed out of that Court.

I'm sorry - but just accept that some things last longer than others - and some don't. Read up on the "bath tub curve", the people that designed/built your TV will know all about that. Yours, regrettably is just one of those "random" failures - unless you can prove otherwise.

sirmarcus

mushroombabe wrote: »

Out of curiosity, is this e-mail address for John Browett? I'm in the process of logging a complaint with Currys about their aftercare service, delivery services and their Customer Services department.

It is his correct email address[EMAIL="addressjohn.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL] and he is both pro-active in reading ems amd responding to them.

shaun_from_Africa

Could you prove in Court that the item was faulty when you bought it ?

Quite possibly they could, especially as the same fault has ocurred 3 times now, so either the fault wasn't repaired correctly the 1st two times, or it is an inherrent fault with one particular component used in the TV.

It HAS been repaired twice in home previously.
Now fault has recurred