lloyds online banking / statement error

jakebullet64

hi there, ive had a letter from llyds tsb charging me £5 for going overdrawn between 02.12.10 and 04.01.11, ive checked my statement online and ive noticed that the incoming and outgoings are wrong. i.e. my balance is £200, i spent £20 and my new balance is £220, when it obviously should read £180. the statement is doing this from dec to now. so currently its saying i have £3000 in my account (i wish). the same is true for credits, i.e my balance is £200, i pay in £20 and the new balance is £180.

do i have a valid argument with lloyds for charging me for going o/d when i can only go by what my account says?


cheers
jake

GeorgeUK

It would be worth writing to them making a complaint about it and enclosing copies of the statements.

Just check to see if the amount you are looking at is the available balance or the balance of an overdraft.

MME_2

Jake are you sure your balance is not overdrawn? Usually displayed as '-', 'OD' or 'DR'

lvm

If this is online statements you're looking at, make sure you save copies or print screens before making them aware of it.

Are you reading in in the correct date order? Some list newest transactions first and some last...make sure you're right first!