Anyone heard of Hanover sterling?

diamond_mum

My husband just had a phone call off them, he was put through from a credit resource place. He couldn't talk properly as its tea time and were busy with the kids. They started to ask personal questions like dob etc I told him to ask who they were as they could be anyone.

Anyone used them or heard of them. Just googled them and they don't sound good. Is there anything we can say to get them off our back? We are dealing with our debt ourselves and we don't want to consolidate as we can be debt free in the next 2 years. We are just getting back on our feet after my husband being out of work for 6 months.

RAS

Do not talk to anyone who rings you.

What sort of credit resource place was he ringing?

tallyhoh

They are a fee charging company. Dont deal with them, there are plenty of people who offer free advice.

diamond_mum

they called us, they had all our details. My husband didn't get chance to ask how they got our number, as he asked them to ring back laster on as we are busy having tea etc.

We are not interested in consolidating so we want them off our back.

RAS

Why is this a problem. Just tell them that if they ring you again, you will report them to the OFT.

What credit resource place was he put through from?

diamond_mum

We don't know the exact name of the credit resource company as we have 4 kids and it was chaos. They phone at the wrong time. We don't have a cordless phone so he could hardly hear what the guy was saying. I was wary so told him not to give too much info. I said to my husband tell them to ring later when the kids are in bed.

The problem is we don't want to be harassed by phone.

RAS

Are you signed up with the telephone preference service?

if not, get sorted.

diamond_mum

Yeah I signed up in the pas to the tps. I will have to do it again.

RAS

And then ask the name and contact details of the muppet calling you, advise him/her you are on the TPS and that you are reporting him/her.

fermi

Another possibility, is that one of your creditors has passed your contact details on to them?

If they have done that without your prior informed consent, then it is a breach of the OFT guidelines. And possibly data protection as well.

diamond_mum

thank you all for your replies, my husband will tell them firmly where to go!

I have a feeling it is Lloyds cc who could have passed it on. Hopefully find out where they did get our number before he tells them where to go