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Woolwich Overcharge
Costababy
Posts: 1 Newbie
Hi
I dont know of this has happended to anybody else?
I have a fixed rate mortgage, all upto date no arrears. In November The Woolwich decide to take an extra £196 without notice. I phoned and they advised this was a mistake and the amount would be credited from December payment.
December payment another £196 extra taken again. I spoke too the bank without any joy.
I then went in to the branch and have recieved one refund and they agree the second refund will be paid.
I have not been credited with the second refund and have now received a letter advising my account is not in credit and they will not refund the overpayment.
I received no notification regarding this extra payment, the customer service people tell me the refund is on its way but i cannot get them to complete the tranaction.
Has anybody else had this problem and if so how did you get it resolved?
Thanks
I dont know of this has happended to anybody else?
I have a fixed rate mortgage, all upto date no arrears. In November The Woolwich decide to take an extra £196 without notice. I phoned and they advised this was a mistake and the amount would be credited from December payment.
December payment another £196 extra taken again. I spoke too the bank without any joy.
I then went in to the branch and have recieved one refund and they agree the second refund will be paid.
I have not been credited with the second refund and have now received a letter advising my account is not in credit and they will not refund the overpayment.
I received no notification regarding this extra payment, the customer service people tell me the refund is on its way but i cannot get them to complete the tranaction.
Has anybody else had this problem and if so how did you get it resolved?
Thanks
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