How to enquire to QUIDCO?!

zippy75

Hi everyone, hope I'm posting this on the right board.

I'm a newbie to Quidco, only signed up in June, and they've just put my first payment into the bank.

But, when I checked my Quidco account, the total in the "paid" column comes to £6.50 (after you subtract the £5 admin fee), and they've only put into my bank £0.45 (£0.50 minus the 5p charge for using BACS).

I'm trying to find where on the site to contact them about it, and the only thing I can find is how to enquire about a missing transaction, which is not what I want to do. (I've done that in the past but they didn't bother getting back to me :rolleyes: .)

So... any ideas anyone?

Thanks in advance for any help,

Zippy

hurdy

I have always just emailled them (general email under contact us) - they've always got back to me within a few days.

Coincidentally, I have had £25 outstanding from Freemans since Feb 06 - emailled them last week and got the standard reply of we have cahsed the company but we can't enforce it if they won't pay. Following week, Freemans paid out...

Mandles

My purchases arnt tracked.I have right problems with quidco.I have tried doing what they advise to sort it but still no joy.

Justie

if you look on the referrers board there's a Quidco thread where people can give you tips etc and Quidco reads it...

Mandles

By the way i have chosen for paypal payment from them .Do i pay the charges for them paying me on that(like ebay sales etc(paypal takes a bit out)??

zippy75

Mandles wrote:

By the way i have chosen for paypal payment from them .Do i pay the charges for them paying me on that(like ebay sales etc(paypal takes a bit out)??

Yes that's right, you get charged 20p by Paypal, or 5p by Quidco when Quidco pay you using BACS. That's why I chose BACS.

hurdy, that's what I'm trying to do - do you mean go to Contact us then Comments and Suggestions; that's the only thing I can see that looked like what you suggested , as everything else just takes you to a list of Q&As (don't you just hate it when they do that?!:mad: )

Zippy

chubbybrown4real

Mandles wrote:

My purchases arnt tracked.I have right problems with quidco.I have tried doing what they advise to sort it but still no joy.

Mandles I always reset the cookies and empty the temp files folder in Internet explorer,this should help it track better.

If you dont and you have been to a website prior and then go via quidco it raises conflict and also a reason not to pay.

hurdy

Zippy - it does seem to have disappeared. Try enquiries@quidco.com, thats the one they last used to reply to me on.

zippy75

Many thanks for that email address hurdy, I'll give that a try.

And thanks for your tips too, chubbybrown4real.

Zippy

mollyann_2

Hi, Here is how to make an enquiry:

Go to www. quidco.com
Sign In
Click: My Earnings (Top blue bar)
Click: Missing or Incorrect Earnings (In the big blue box at the bottom)

Then i guess you can work the rest out.

Hope this helps

zippy75

Well....

enquiries@quidco.com didn't work (email failure notice),

so I ended up going to Contact Us, then Help, then "I can't find the answer I'm looking for" (how pertinent :rolleyes:), then Contact Us

and just put my query in there.

It remains to be seen whether I get any joy from them now!!

Fingers crossed...

Zippy