Parcel Monkeys?

yoyo59

recently I have sent a couple parcels with parcel monkey and most of them having problems.. I had a parcel collection on the 22nd and on the tracking is says collection cancelled??? even though they collected it, i also have a parcel they collected on the 4th and right after they collected it from me it says collection failed? even though they collected it... what the hell is going on... these 2 parcels are worth around 400-500 pound together.. both insured.. phoned citylink around 7 times to no avail... messaged parcelmonkey on the site and still no reply? what can I do? people are trying to get refunds on ebay because its been so long, I dont blame them but what if i refund them and it actually gets there?.. need some serious help.. thanks

soolin

I'm sure someone will be along in a minute that can help with the parcel issue , it is worth noting that the Parcelmonkey rep often posts on the main courier thread as well.

As for the refunds, you may well have to refund and sort out compensation later with PM, it is going to be a very patient buyer who is going to wait 5 weeks, and they will be mindful that they need to get a claim open against you before the 45 day paypal claim window closes anyway. Remember as well that those opened claims willl affect your seller metrics as well any poor feedback or stars.

yoyo59

where can I find the main courier thread? thanks

soolin

It's here:

https://forums.moneysavingexpert.com/discussion/2008047