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Sky TV! Why don't they listen?
lyric_grace
Posts: 563 Forumite
Hi Everyone,
This post is a rant and a cry for help. I've never started a thread before so I hope I'm putting it in the place! I'm totally at my wits end with sky and I'm sorry if this post goes on a bit I'll try and make it as clear as possible....
- I moved into my new house in september and my boyf suggested we get sky for the great internet deals.
- I phoned sky in september saying I wanted the 6 mix (£21 a month) and quoted the cd wow offer which was half price for 5 months and a £35 cdwow voucher, this was all accepted after the lady i spoke to asked her college what the cdwow offer was and her college pointed out the offer to her on her screen (I know this because she forgot to put secrecy on)
- Later in sept we found out sky broadband wasn't available in our area until the next few months so i rang sky to cancel and they put me through to cancellations who persuded me to stay with them and just postpone the installation until january. I asked if I could still have my offer and she said that I hadn't quoted any offer the first time. So I explained to her all about the cdwow offer and she said she couldn't find it but insted I could have 6 months half price. So I agreed as it was a good deal although we were losing the voucher we still had 6 months half price.
- Mid october sky broadband announced they were available in our area in the next month so myself and my partner agreed that we wanted to be ready and so brought forward the installation to the following saturday.
- Installation went fine
- Inserted card and had 6 mix no movies or sport which wsa just what we asked for
- One week later we got a bill for £25! This was half price of the £45 package for 3months! So I rang up and explained the problem and after some heavy explaining about how i one have the 6 mix not the movies and sport and how I am supposed the be paying half of £21 for 3 months the lady said okay I can't do this but the supervisor can so I said okay and the advisor said she would sort it out pronto and credit the bill
- Rang sky one week later to arange the broadband installation and they said "oh yes thats fine your on the full sky package aren't you" so the whole thing was explained to the advisor on the phone again about how i was only getting the 6 mix not the films and sport but she was insisting i was getting everything! I was just getting soooo mad with her that I ended asking her to put me through to broadband dept so i could order broadband.
SO this is the situation I'm paying half price for 3 months on something I'm not even getting when i should be paying half price for 6 months on the £21 package i.e £11!
Where do I go from here as no one will listen to me and it's driving me mad!!!!!!
Sorry if thats a long rant but feel I had to tell someone!
This post is a rant and a cry for help. I've never started a thread before so I hope I'm putting it in the place! I'm totally at my wits end with sky and I'm sorry if this post goes on a bit I'll try and make it as clear as possible....
- I moved into my new house in september and my boyf suggested we get sky for the great internet deals.
- I phoned sky in september saying I wanted the 6 mix (£21 a month) and quoted the cd wow offer which was half price for 5 months and a £35 cdwow voucher, this was all accepted after the lady i spoke to asked her college what the cdwow offer was and her college pointed out the offer to her on her screen (I know this because she forgot to put secrecy on)
- Later in sept we found out sky broadband wasn't available in our area until the next few months so i rang sky to cancel and they put me through to cancellations who persuded me to stay with them and just postpone the installation until january. I asked if I could still have my offer and she said that I hadn't quoted any offer the first time. So I explained to her all about the cdwow offer and she said she couldn't find it but insted I could have 6 months half price. So I agreed as it was a good deal although we were losing the voucher we still had 6 months half price.
- Mid october sky broadband announced they were available in our area in the next month so myself and my partner agreed that we wanted to be ready and so brought forward the installation to the following saturday.
- Installation went fine
- Inserted card and had 6 mix no movies or sport which wsa just what we asked for
- One week later we got a bill for £25! This was half price of the £45 package for 3months! So I rang up and explained the problem and after some heavy explaining about how i one have the 6 mix not the movies and sport and how I am supposed the be paying half of £21 for 3 months the lady said okay I can't do this but the supervisor can so I said okay and the advisor said she would sort it out pronto and credit the bill
- Rang sky one week later to arange the broadband installation and they said "oh yes thats fine your on the full sky package aren't you" so the whole thing was explained to the advisor on the phone again about how i was only getting the 6 mix not the films and sport but she was insisting i was getting everything! I was just getting soooo mad with her that I ended asking her to put me through to broadband dept so i could order broadband.
SO this is the situation I'm paying half price for 3 months on something I'm not even getting when i should be paying half price for 6 months on the £21 package i.e £11!
Where do I go from here as no one will listen to me and it's driving me mad!!!!!!
Sorry if thats a long rant but feel I had to tell someone!
Just trying to be me.....
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Comments
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Thnks for the quick reply I'll try these and see if any thing happens but I'm not holding my breath!Just trying to be me.....0
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Have you registered on the Sky website? I did this a while back and when i wanted to change my subscription i just did it over the internet.What it will do is tell you exactly what package you are on,and how much you are paying.Once armed with the info they are telling you they have got you signed up for,i would then email them so it is all down in writing.I had a fairly quick response when i emailed them about something.Then get set for bombarding them with emails until you get somewhere.
Good luck!!0
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