Amazon returns advice

char_student

Got something a month ago - faulty. Still within 30 days of purchase (just). Anyway, I want a replacement but its out of stock and Amazon want the original back in 30 days. Should I just wait to request a replacement and be out of 30 days or wait til they get some back in stock to get replacement?

elsien

Amazon's guidelines are as follows:

If the item is defective (within 30 days of receipt)You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Returns Support Centre (within 30 days of receipt). In case the item has become defective after 30 days please contact our customer service to obtain returns information.

If the item becomes defective (after 30 days of receipt)Please keep all the warranty information that accompanies your item as this may be required by the manufacturer, should there be a fault. The manufacturer will be in a better position than the retailer to offer assistance with technical problems affecting its products. In the unlikely event that you have a faulty item, you will find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. In a case where the item has become defective after 30 days, you can of course contact us to obtain manufacturer contact details or returns information.

If it were me, I'd get onto the support centre before the 30 days are up, to save faffing around with the manufacturer. Perhaps you could get the refund and just buy it again when it comes back into stock?

char_student

elsien wrote: »

Amazon's guidelines are as follows:

If the item is defective (within 30 days of receipt)You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Returns Support Centre (within 30 days of receipt). In case the item has become defective after 30 days please contact our customer service to obtain returns information.

If the item becomes defective (after 30 days of receipt)Please keep all the warranty information that accompanies your item as this may be required by the manufacturer, should there be a fault. The manufacturer will be in a better position than the retailer to offer assistance with technical problems affecting its products. In the unlikely event that you have a faulty item, you will find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. In a case where the item has become defective after 30 days, you can of course contact us to obtain manufacturer contact details or returns information.

If it were me, I'd get onto the support centre before the 30 days are up, to save faffing around with the manufacturer. Perhaps you could get the refund and just buy it again when it comes back into stock?

Thanks for that. I got it cheap at the time - now £517, I paid £467 so really want replacement

Sui_Generis

Talk to them, they let me extend the return time until something came into stock again.