Items that didn't arrive before Christmas - what are my rights?

blackisler

Both items are from John Lewis

The first was a festive tablecloth which was supposed to be for use on Christmas Day. Never arrived. It was a charge & send to my home from the Edinburgh store and I paid P&P on top of the price. Its now reduced in their online sale (but sold out in the size I'd ordered) I'll give them a call tomorrow about it (I assume they are open?!) But not really sure what my rights are.
I will be able to use it next year but not happy that its after christmas, now reduced anyway, had to pay P&P and also the matching paper napkins I bought at full price in the Aberdeen store (also now in the sale) were effectively useless without the cloth.

My other potential issue with them is over 2 hampers. There may not actually be an issue but I am concerned that I have had no acknowledgement from the recipient - which is very unusual so I suspect they may not have received them. If this is the case what are my rights? Again I will phone them tomorrow and all may be well and it has arrived...

Thanks In Advance

blackisler

195 views and no one knows?

shopndrop

Did you ring them? Probably no-one knows what your rights are. Certainly worth a phone call. They may do something as a gesture of goodwill.
Also, surely it must be worth asking the recipients of the hampers if they have received them and if not, follow up with JL.

emmbrook

You're covered by distance selling regulations for the tablecloth assuming your ordered online and it does arrive - you can send it back within 7 days of receipt for a refund. If it never comes then ask JL for a refund. If the hampers weren't delivered then John Lewis customer service is generally very good so I would contact for a refund - once you've checked they didn't arrive at the recipients' addresses. With stores like JL it's fairly unlikely you'll have problems obtaining a refund in the event of non delivery.