New TV Broken ? warrantee

vickyj

Hi there Just incase anyone can help here...
Bought the kids a clearance 32" lcd for christmas. have unwrapped it and it wont even turn on. We purchased the Whatever happens instant replacement thing on it but my husband has said that they will only refnd it as it was a massive bargain and not replace it.
This is a problem as the children now expect to have this tv that they have unwrapped but we would not have bought it if we had to soend several hundred quid onit.
Are they obliged to replace it ???
Vicky

Enterprise_1701C

You bought the insurance for it to be replaced whatever, so it will be replaced, should be replaced even just under the guarantee.

McKneff

To be honest, they would replace it under the normal guarantee, if you are within the time to cancel the insurance they really are a waste of money, you would be better putting a tenner away a month in a separate account for any repairs.
If it hasnt cost £120 in the first your then you are £120 better off. £240 after 2 years. See what I mean.

vickyj

the guarantee was £12 so not too worried there matey just trying to find out what rights are

killer_cam

i would formly complain if they wont replace it your under the insurnace that has been agread by you and the shop when buying the insurance. overall there nasty gits for not replacing a childs xmas present i would be mad if that happened on my xmas day for the kids

vickyj

Well update folks.
HS retailer replaced the TV with one of equiv spec but costing them an extra £190 ! result !! This was due to having the instant replacement bit on the product which cost £11.99 !
Thank you for advice folks xxx
Happy new year.

Magnolia

Glad it all worked out ok in the end - sometimes the insurance is worth paying for.:T