Santander! Arghhh Please read

Me.Dee

I have a laptop on buy now pay later, which is due for payment in April.

Santander has just rang to tell me that they have accidently took the whole amount out of my account.
I find this unacceptable, surely they have broken the agreement?

Just before Christmas as well! all they could say is "sorry but your not the only one! and its ok you could not bother claiming it back and just pay it off"

What the hell? Maybe that person is super rich and would not miss 620 pound going out of their bank on christmas eve!

What can I do? what are my rights if any?

Thanks for reading
D!

YorkshireBoy

Me.Dee wrote: »

What can I do?

If it's been pulled today they should be able to reverse the DD (assuming it is a DD and not your debit card?), although it may not credit the account today.

Failing that, ask them to CHAPS the funds back (not sure if that could be done today though...depends on their Xmas Eve cut-off time).

chalkie99

Me.Dee wrote: »

I find this unacceptable, surely they have broken the agreement?

They have made a mistake and have alerted you to it. It probably just means they want to explain it in case you see some unexpected entries on your account.

I don't imagine for one minute they are going to penalise you but, if by your remark above, you think you are going to get out of the agreement to pay the loan off then I can only suggest you think again.

diable

Santander = Serves You Right

CHR15

chalkie99 wrote: »

if by your remark above, you think you are going to get out of the agreement to pay the loan off then I can only suggest you think again.

That's how I read it.

Me.Dee

chalkie99 wrote: »

They have made a mistake and have alerted you to it. It probably just means they want to explain it in case you see some unexpected entries on your account.

I don't imagine for one minute they are going to penalise you but, if by your remark above, you think you are going to get out of the agreement to pay the loan off then I can only suggest you think again.

Geezz, I never for one moment though I may have been able to get out of the loan, I took the loan out and I expect to pay it back. I was thinking more of unnessary bank charges etc. Never mind seems your all to full of assumptions to give any actual helpful advice!

chalkie99

I find this unacceptable, surely they have broken the agreement?

Of course you didn't - Can't think how anyone could have assumed anything like that. :shocked:

redpete

Me.Dee wrote: »

I was thinking more of unnessary bank charges etc.

From what you wrote the bank have admitted making a mistake. I would be surprised if they put any charges on and if they do then you have a pretty cast-iron case to get them refunded.

The best thing to do (and better than relying on opinions here) is to call Santander and ask them what they are doing to rectify their mistake. Tell them that you need to be put back in the same position you would be if the instalments had been taken as intended.

Me.Dee

chalkie99 wrote: »

Of course you didn't - Can't think how anyone could have assumed anything like that. :shocked:

lol! thats funny!!
you are wrong, but ok, your opinions are yours and no one can take that from you !! lol

~Brock~

If it was taken by DD then get your bank to refund the money under the Direct Debit guarantee scheme. Don't take any nonsense from the bank over this (most dont like doing it or even employ staff who don't even know about it), you have a right to invoke this if a DD has been taken incorrectly.

They have to recredit you immediately before they have even got the money back to Santander. You can then advise them that you will stick to your original agreement and they can have the money in April.

From Wiki (easier to copy than from the BACS website)
Banks operate a direct debit guarantee. In this, if a customer disputes an amount that has gone out of their account by direct debit, they can contact their bank and ask for an immediate refund. It is then the Service User's responsibility to ask the customer for the money. However, the Service User is not automatically liable under the guarantee for any bank charges caused by the Service User's error, for example if an incorrect direct debit transaction causes the customer to go overdrawn. However, there are conditions where claims for consequential loss are considered under the direct debit guarantee.