Problems with Groupon's Fresh Pixel Design canvas order

Pixtrix

me4bargains wrote: »

Pitrix I find it gobsmacking that you have the time to track down my post and criticise it.
Haven't you got orders to fulfil??
I have remained unbelievably restrained and am very annoyed that you have refunded my postage costs out of the blue as a means of throwing your toys out of your pram.
I can only imagine your company will go bust in 2011 because of your incompetence and disgraceful customer service.
My original posts stands.
You have used every excuse in the book for not fulfilling my order.
Btw I recorded our conversation yesterday and I'll be passing it over to friend who works for a retail magazine.
Merry Christmas!!

Could we please have this discussion offline?

Also, as I said, I haven't received either an email with a larger picture or anything else from you.

Orders cannot be fulfulled today as we can't send them out today - the couriers are closed for Christmas until after Boxing Day.

I am not throwing my toys out the pram by refunding you your shipping cost (as that is all you paid) - I am providing the service you asked for.

Pixtrix

me4bargains wrote: »

Actually I did send you a bigger image and you responded by refunding me my postage costs.
I now have to try and get a refund from Groupla for the voucher I used.
Very professional, very professional indeed.

I also said I would refund the Groupola fee - but I need an alternative way to do it. Please get in touch.

Pixtrix

And not only that but I HAVEN'T said we wouldn't produce your print - all we've done is refund your purchase.

misssarahleigh

Pixtrix wrote: »

And not only that but I HAVEN'T said we wouldn't produce your print - all we've done is refund your purchase.

So, in the long post back Pixtrix what your basically saying is i was right lol

Secondly, if i were to receive a refund for an item in such circumstance's would assume the order had been terminated.

You seem to need to give a little more thought to how your words and actions come off to overs.

Pixtrix

misssarahleigh wrote: »

So, in the long post back Pixtrix what your basically saying is i was right lol

Secondly, if i were to receive a refund for an item in such circumstance's would assume the order had been terminated.

You seem to need to give a little more thought to how your words and actions come off to overs.

Yes, you are right! I didn't say you weren't. I'm just trying to put things into perspective, although it doesn't seem it's possible now

By the way I didn't refund out the blue, I sent an email yesterday to the customer (at 18.40) to tell her about the refund and the voucher refund as well. I got no response.

misssarahleigh

Pixtrix wrote: »

Yes, you are right! I didn't say you weren't. I'm just trying to put things into perspective, although it doesn't seem it's possible now

By the way I didn't refund out the blue, I sent an email yesterday to the customer (at 18.40) to tell her about the refund and the voucher refund as well. I got no response.

How long did you wait for a responce? maybe she was out shopping at the supermarket? or sat watching a film? visiting friends etc

As a compnay you keep a close eye on your emails, personal emails may take a little longer to be checked

pug_in_a_bed

'I'm not promoting the company'

nope definately not!
Please stop posting until you have permission from the mods, it'll look a lot better for you if you are complying with forum rules

aheaton46

Stop moaning about her posting. The alternative is that the mods will simply end up deleting this thread.

She's admitted she made a mistake, and is attempting to put things right as far as possible. She tried to do the print as a special order in time, unfortunately she didn't get the correct image quickly enough. She's then offered to refund all the costs, even though that will leave herself out of pocket for the Groupla voucher. That sounds like pretty good customer service to me, mistakes happen and that's unfortunate and annoying, but at least she's trying to rectify things as far as possible. If only all companies would do that.

me4bargains

aheaton46 wrote: »

Stop moaning about her posting. The alternative is that the mods will simply end up deleting this thread.

She's admitted she made a mistake, and is attempting to put things right as far as possible. She tried to do the print as a special order in time, unfortunately she didn't get the correct image quickly enough. She's then offered to refund all the costs, even though that will leave herself out of pocket for the Groupla voucher. That sounds like pretty good customer service to me, mistakes happen and that's unfortunate and annoying, but at least she's trying to rectify things as far as possible. If only all companies would do that.

For the record she was rude on the phone to me and totally dismissive about the fact that I wouldn't get the canvas in time for Christmas despite ordering it on Decmber 2.
The only reason why she has refunded me is because I have gone public about her appalling customer service.
I am really upset about not getting the canvas in time because it was suppose to be a present for my in-laws of their first grandchild who was born this summer.
As I am working today I will have no time to buy them an alternative gift in time.
She has only apologised and refunded me because I have publicly critisized her. Just remember that.

me4bargains

misssarahleigh wrote: »

How long did you wait for a responce? maybe she was out shopping at the supermarket? or sat watching a film? visiting friends etc

As a compnay you keep a close eye on your emails, personal emails may take a little longer to be checked

Thanks for being so understanding.
I am not being miserable just really fed up with being let down so badly.
I didn't check my emails last night and when I checked them this morning the refund for my postage costs had been made last night.
Funny that she has now refunded me the cost of the coupon since you posted this morning.