No Gas from Npower for xmas

Basically NPower should have installed a new gas meter to a house my freind and her family have moved into. They have promised on 3 different occasions that there would be Gas to the propety before xmas.This is not the case and the latest date she has been given is 31 December.She has been on the phone to them (when she can get through) every day for 3 weeks trying to sort this out but to no avail. The whole family are having to use freinds and family for baths /showers and the only heating they have are some electric fan heaters borrowed from freinds.Xmas this year for the family and the 2 boys will be at freinds .
N powers responce to the matter has been to offer £70 compensation,
Anybody think this is a fair offer? Who should she contact? ,what can she do?
TIA
Toddy

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