Returning items to Littlewoods

savingmoney2011

I bought 2 items but don't need them anymore. I have the labels etc. intact and not used them.

It says I need a returns label - did that come in the packaging when I receved the post? Not sure what I need to attach with it when they come to pick up the items tomorrow packaged.

sazziecee

yes on the bottom of your delivery note, that should have come in yout parcel there is a detachable returns slip which is white with a bright blue middle section saying "attach to parcel", there is a section to go on the front of your parcel and a small tear off section for the driver to sign.

I took mine to a local "collect" store though, rather than wait in for the courier, and was given a reciept

Purplebutterfly_2

The returned goods note and returns label are attached to the advice note.

Tick the reason for return on the returned goods note and put it in the parcel.

On the returns label fill in the catalogue number and stick it on the parcel.

savingmoney2011

I need to find the packaging and see if I have that.

I suppose I can print one from their website too. Off to search. Thank you for your replies.

derrick

anhf wrote: »

I need to find the packaging and see if I have that.

I suppose I can print one from their website too. Off to search. Thank you for your replies.

You don't actually need the packaging under DSR.

[FONT=&quot]OFTs BUSINESS GUIDE TO DSR [/FONT]

From page 28; -
Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.

How can I resell the goods as new if they have been opened and tested by the customer?
3.59 The DSRs do not provide any general exception to the right to cancel on this point. Unless one of the specific exceptions referred to above at paragraph 3.38 applies, consumers can exercise their right to cancel a contract and return the goods to you. The DSRs do not link cancellation rights with a supplier’s ability to resell items as new.


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adandem

There is a downloadable returns form on their website.

savingmoney2011

I think it has been over 14 days since I received the items. That must mean I can't return it now, isn't it?

deanos

anhf wrote: »

I think it has been over 14 days since I received the items. That must mean I can't return it now, isn't it?

Depends i think they have extended it for xmas, look on the website

savingmoney2011

I made the request a few days ago and they came just now - a little late isn't it?