6 boxes of £10.99 thorntons continental £32 delivered

pollsdolls

debtmess wrote: »

Date Time Status
17/12/2010 12:11 Order Generated
17/12/2010 00:42 Hub Trailer Via Sorter
17/12/2010 00:41 Missing Pre-Advice


anyone help with what my tracking means ? especially the last line !

Thorntons tracking is diabolical. It always has that last line on mine, so don't panic. Soon (Hopefully) it will say that it has been passed to courier. It will get to you eventually, it depends on the courier they are using. Mine was Hermes

prettypennies

This is the tracking info for mine :(

DateTimeStatus
17/12/2010 01:47 Out For Delivery By Lynx / UPS
15/12/2010 18:29 UPS Delivery Exception
15/12/2010 06:16 Out For Delivery By Lynx / UPS
15/12/2010 03:30 Receipt At Lynx / UPS Hub
15/12/2010 00:44 Out For Delivery By Lynx / UPS
14/12/2010 06:43 Receipt at Hub
13/12/2010 13:35 Label Reprinted
07/12/2010 09:02 Not Received by Courier
07/12/2010 00:29 Receipt at Depot
03/12/2010 21:09 Hub Sorter Receipt Scan

Was on hold for ages today then cut off :mad:. I managed to get through this evening to cancel my order and ask for my money back. The choccies were for gifts at school and the kids have broken up now, so the order is no good to me.
The customer service has been really poor

Doc_N

prettypennies wrote: »

The customer service has been really poor

For a company selling pretty high price chocolates (at least by Cadbury/Nestle standards) the level of service is pretty poor. And the website is even worse than that!

You'd think it was some back-street firm selling cheapo chocs off a market stall.

libertysurf

prettypennies wrote: »

The customer service has been really poor

Use this number to dial thorntons 0800 100 0707
That way, they are paying for keeping us hanging on.

I struck lucky with my CS lady. She was so ground down with the poor service from Thorntons. She totally understood my disappointment and tried to help - but the managers are complacent.

I suggest we phone Thorntons on the freephone number and let them know- at their expense and to the managers - that they are a pain in the **** and causing a lot of upset by promising much and delivering zilch.

Use this number to dial Thorntons 0800 100 0707

DaisyFlower

prettypennies wrote: »

This is the tracking info for mine :(

DateTimeStatus
17/12/2010 01:47 Out For Delivery By Lynx / UPS
15/12/2010 18:29 UPS Delivery Exception
15/12/2010 06:16 Out For Delivery By Lynx / UPS
15/12/2010 03:30 Receipt At Lynx / UPS Hub
15/12/2010 00:44 Out For Delivery By Lynx / UPS
14/12/2010 06:43 Receipt at Hub
13/12/2010 13:35 Label Reprinted
07/12/2010 09:02 Not Received by Courier
07/12/2010 00:29 Receipt at Depot
03/12/2010 21:09 Hub Sorter Receipt Scan

Was on hold for ages today then cut off :mad:. I managed to get through this evening to cancel my order and ask for my money back. The choccies were for gifts at school and the kids have broken up now, so the order is no good to me.
The customer service has been really poor

I didnt do this offer but another one with the intention of using for school pressies, two weeks later no despatch and nothing from CS. Finally managed to get through to them and cancelled it as they advised they had no stock of the items ordered so they had just left the order pending.

acR

DaisyFlower wrote: »

I didnt do this offer but another one with the intention of using for school pressies, two weeks later no despatch and nothing from CS. Finally managed to get through to them and cancelled it as they advised they had no stock of the items ordered so they had just left the order pending.

:eek: Thats shocking service:eek: