Do banks have a duty of care for their elderly customers?

Steve_xx

Tootsie_Roll wrote:

Can I please have a laugh out loud hysterically smilie - I have never seen such a load of old drivel. Please come back to earth your family might be missing you.

You can laugh in, and at, your own ignorance, certainly. I can see that you cannot grasp the basic rules on negligence as set in this precedent.

Steve_xx

regularsaver1 wrote:

agree with duty of care - but we don't know what was asked for and what was possible.

Yes I know what you mean. But I am too aware that an over zealous bank clerk may well see an elderly couple, who are not quite as sharp of mind as they once were, as an opportunity ripe for a commission on a new or restructured deal.

Tootsie_Roll

Steve_xx wrote:

You can laugh in, and at, your own ignorance, certainly. I can see that you cannot grasp the basic rules on negligence as set in this precedent.

Still laughing :rotfl: :rotfl: :rotfl: :rotfl:

Steve_xx

Tootsie_Roll wrote:

Still laughing :rotfl: :rotfl: :rotfl: :rotfl:

Who cares what you're doing?

regularsaver1

Steve - x x - how do you know that member of staff at the bank gets commision - often they do not - and not on a rejigged loan either


also you have to remember - what if the bank member of staff said they would not do a loan based on custoemrs age - would there then be grounds for ageism?

kenshaz

But the branch will have targets,I know that Halifax do.

kenshaz

regularsaver1 wrote:

Steve - x x - how do you know that member of staff at the bank gets commision - often they do not - and not on a rejigged loan either


also you have to remember - what if the bank member of staff said they would not do a loan based on custoemrs age - would there then be grounds for ageism?

Ability to pay would be the correct criteria.

regularsaver1

kenshaz wrote:

But the branch will have targets,I know that Halifax do.

Yes I can confirm that the Halifax do have branch targets (as I am sure every bank does, otherwise how can they be a bank) - but they do not get individual bonuses - and you get nothing as a branch if do not hit 80%

a branch in the situation would only of got credit for the £2.5K - and not the new amount as they'd already got credit the 1st time around

obviously other banks work differently - I know my friend who works at Lloyds and they get individual bonuses

regularsaver1

kenshaz wrote:

Ability to pay would be the correct criteria.

yes i agree kenshaz - who know's what really happened before we jump to conclusions

jonesMUFCforever

I agree with Kenshaz (for a change I think!) and regularsaver1.
Affordability is the key here bearing in mind Personal loans are unsecured so it is the bank that is taking the risk that the customer will still be around to repay!
As most PPI will not afford life cover to a great age if the estate does not have enough money to cover outstanding balance the bank has to write off debt.