Mortgage not advertised as for existing customers only!

Marty62

We applied for a remortgage with HSBC on a house that we own outright but were turned down at the last hurdle because the manager decided that since we didn't have an account with HSBC we didn't have a 'close enough relationship' with them. The mortgage that we had applied for was advertised in the National press and did not mention at any point that it was available to existing customers only. We were assured that our credit rating and all other details were fine so if this really was the only reason then surely they should advertise the fact. I'm also worried that by applying and being turned down we have damaged our credit rating.
Any advice

Thrugelmir

Maybe just a polite way of declining your application.

As you are remortgaging on a property you own outright. What is the purpose of obtaining the funds?

betmunch

You should have been told this by the HSBC advisor, however, you are likely to find you had a non-advised service and was expected to know this yourself.