eBuyer Terms and Conditions

Wonga

Anyone know the legal standpoint on the eBuyer terms and conditions?

If you are a home customer, you get 12 months warrany with the supplier (eBuyer) however, if you tell them you are a business customer, you only get 28 days.

The thing is, as a business customer, I get no better treatment or service from eBuyer, the prices I pay and delivery times I get are exactly the same as a home customer.

I will set up a new account as a home user, but have probably over 10k of items purchased with the last 12 months that their 'new' terms and conditions have now lost me my supplier warranty.

moneymah

"Business" customers are excepted from some provisions in consumer protection law.

Wonga

Yes, I know that, but the point is, eBuyer do not offer business customers anything over and above a standard customer.

I use other suppliers, mainly distributors who will only supply to the trade or business customers and offer significant savings/service/price stability etc. This usually makes it better for business customers for the same reasons. They normally like to see your accounts or have forcast spends.

eBuyer on the other hand say, Are you a business, you say 'yes' they say, Great, we can now stuff you on your rights as a business customer, oh, and for this we are not going to offer you any service over and above our normal service for this.

What I am wondering is, would their terms and conditions stand up in court or are they just made up as they see fit?

mikewebs

Problem comes if you want to reclaim VAT on any purchases. If you buy on your personal account then get your business to buy it off you (personally) you won't be able to charge yourself VAT and therefore will be unable to reclaim VAT - assuming you are a VAT registered business.