Nationwide

Alfie04

Hi we have a problem with Nationwide with our mortgage.

We originally had a Portman mortgage who merged with the Nationwide. In 2008 our deal came to an end and as it was all merged with the Nationwide we were offered a 5 year fixed deal with the Nationwide which we took out. Thus closing the old Portman mortgage deal as everything was transferred to the Nationwide.

Late 2008 I decided to pay my mortgage monthly payments in the local branch and although didn't have my account number with me the branch searched for it and give me the account number and I started to pay cash for my monthly payments.

6 months later after paying the monthly payments in the branch we were advised that we were 6 months in arrears and to cut a long story short the account number I was given was the old portman account and therefor the monthly payments had been paid into the wrong account.

After complaining about the branch giving me the wrong acount number etc Nationwide have put my credit file right, refunded the charges I paid and put us back to the position we were in before the arrears and have admitted that although a mistake was done on their part I had to accept some responsibilty that I did not have my account number with me.

The problem that I have is that during the time they had the arrears on my account my partner nearly lost her job over it as she works for a building society and she cant be in arrears and our credit file was showing arrears on her annual credit check. Top that with the Nationwide weren't very helpful, didn't respond to letters and emails.

We took it to FOS who have now said they we are not in a loss situation and Nationwide have put everything right and although they had refunded the charges onto the mortgage balance they are going to have them refunded direct to us.

Both myself and my partner feel we should be due some sort of compensation due to the stress of the whole complaint along with the fact she nearly lost her job and the embrassment of her employer knowing what was happening. Also as Nationwide didnt comply with the complaints procedure and ignoring letters and emails.

Where can we go with this now that FOS have ruled on the complaint? Or is that it over with?

Pipster29

To be honest I think FOS are right. Nationwide have put your account right.

As from their webiste

If your complaint is one we can deal with, we'll usually start by seeing if we can help you and the business sort things out informally.

We will:

• look at your side of the story
• contact the business to get their side of the story
• weigh up the facts and
• tell you and the business what we think.

We might decide the business has treated you fairly and that you've not lost out as a result of its actions. If so, we'll tell you why we think this.
Sometimes we find there's no clear-cut right or wrong. If so, we might suggest a compromise to help you and the business settle the matter.
But if you've clearly lost out because of what the business has (or hasn't) done, we can tell the business what to do to put things right.
This can include telling the business to pay you back for losses of up to £100,000. But most complaints involve much smaller amounts than this.

You havent lost out as you say all charges have been repaid and your partner hasn't lost her job.

Here is a link to the FOS website

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

Probably not what you want to hear but think asking for compensation is asking too much.

Thanks

mich309

Maybe try emailing the CEO link from their website - I got some action from Nationwide by doing this and standing in their branch, although didn't do it for financial gain, they did give me £100.

Maisie008

Hi there

We took out a mortgage with Portman in March 2007. In August 2007 Nationwide took over Portman. In the spring of 2008 we made overpayments totally £28,500. Eventually we were transferred officially to Nationwide but the records only show the amount of outstanding mortgage at that date.

Now we are buying a new house but keeping the old mortgage on a flat which we do not intend to sell. But Nationwide tell us that we cannot borrow back the overpayment to help with the new mortgage since their records do not show the details of our account before it was transferred to them.

Any advice anyone? We could do with the extra funds to keep the loan to value down on the new place.

Thrugelmir

Maisie008 wrote: »

Hi there

We took out a mortgage with Portman in March 2007. In August 2007 Nationwide took over Portman. In the spring of 2008 we made overpayments totally £28,500. Eventually we were transferred officially to Nationwide but the records only show the amount of outstanding mortgage at that date.

Now we are buying a new house but keeping the old mortgage on a flat which we do not intend to sell. But Nationwide tell us that we cannot borrow back the overpayment to help with the new mortgage since their records do not show the details of our account before it was transferred to them.

Any advice anyone? We could do with the extra funds to keep the loan to value down on the new place.

Hi Welcome to the Board.

Best to start a new thread rather than tag onto an old one.

You'll get more responses then.