Asda selfscan misprice policy?

iwanttosave_2

Hey ho :wave:

I was just pondering what the policy on mispriced items in asda that are put through the self scan.

I had two today, a kandoo hand wash (went through at 98p should have been 49p) and a baby blanket (went through at 50p should have been 25p)

Went to CS and was told that because I went through selfscan, the misprice is my fault and not theirs :rolleyes: and they don't do the gift card thingy because of it.

I ended up getting a refund of 74p.

Gonna ring up and complain, but just want to get my facts right first.

Was CS lying to me?

Cheers ears :beer:

looby75

sounds like you are being fobbed off there. How can it be your own fault when all you did is use the system ASDA have set up. It's not like you have purposely entered the wrong price, all you have done is scan an item in exactly the same way as a member of their staff would have done if you had gone through a normal check out.

looby75

sounds like you are being fobbed off there. How can it be your own fault when all you did is use the system ASDA have set up. It's not like you have purposely entered the wrong price, all you have done is scan an item in exactly the same way as a member of their staff would have done if you had gone through a normal check out.

iwanttosave_2

looby75 wrote:

sounds like you are being fobbed off there. How can it be your own fault when all you did is use the system ASDA have set up. It's not like you have purposely entered the wrong price, all you have done is scan an item in exactly the same way as a member of their staff would have done if you had gone through a normal check out.

Well thats what I would have thought, I mean its their machine that didnt change it, not me :rolleyes:

skintarooney

I didnt think Asda did the misprice thing anymore, I always used to get a £2 voucher but just lately I just get a refund and an apology......do I need to be more assertive???

simate

skintarooney wrote:

I didnt think Asda did the misprice thing anymore, I always used to get a £2 voucher but just lately I just get a refund and an apology......do I need to be more assertive???

Yes, you should go off on one lol

teedy23

they may be making that excuse becos your watching the prices as they go through. if you used the assisted tills you dont watch the sales !!! scanning as your usually packing. still think its not right

carlyh69

you should get a goodwill £2 for that, its when you doule scan something on a self scan your not entitled to one-because that REALLY IS your mistake!

Clasics

Asda will just say anything to put you off the scent of a giftcard. They are pathetic, really. INSIST on one next time, if still not forthcoming, ask for the manager. Maybe if enough people get the manager out of his/her cushy office and down to the CS desk to face yet another £2 giftcard argument, he/she will start telling the staff to actually follow company policy for a change...