N Power DCA letter

kevin_M

Goodmorning all you DFW

my other half just woke me up this mornng with a debt collection letter(oh joy). from n power saying i owe them £272.83. no letters before hand to say i owe em money. Plus when i was with npower we had prepayment installed. When i tryed calling them this morning they advised there systems are down.

anyway how easy will it be able for them to understand this is a mistake and fix it. anyone else had same problems and was it resolved?

Thanks guys

immoral_angeluk

Sounds like an error to me.. they've probably sent it to you by mistake as I'm sure they have to send you final demands etc before they pass it on to a collections agency??

lynzpower

Npower are pretty handy at sending the big boys in, I know, Ive been there

Do speak to them thou, they need to call the dogs off and pronto. if they dont, tell them youll be speaking with trading standards

kevin_M

yea i been trying.. systems are down.

But she cannot owe em money she was on prepayment. was never in debt with them.