e.on 'leaving threat'.

eribaman

My FixOnline Dual Fuel plan is coming to an end on 1st December.
If I jump ship then I get hit with a dual fuel cancellation fee of £30 and I have just found out that I lose my FixOnline total discount of 21.4% on my final bill. As its a autumn/winter bill, this is quite a factor in moving to another supplier.
Do other suppliers do this?

eribaman

Crabman

Depends on how EON bill customers - if it's every 3 months, then work out what date the next bill is due and then time the switch to take effect shortly after the date of the routine quarterly bill, so that the final bill will only cover a few days. This may not work - perhaps one of the EON reps could help.

It is odd, however, that EON claim to have 'no cancellation fees' on some of their latest products despite the fact they feel entitled to withdraw all discounts from a final bill. In my view those two are conflicting statements.

Airmike23

Read the letter again you got in october, tells you frix online ends dec 1st and you will default to the standard online tariff, energy online, but on page 2, below the table of unit rates and discounts, informs you can go on eon website and switch tariff, or call in and speak to someone about alternate products - do not let them put you on Price Protection May 2012!! Save Online 4 is Eon's cheapest deal

Colin_London

I am on the same FixOnline deal that ends on 1st December. The letter encourages you to choose a new deal via the website, but does not make clear whether the £30 fee is chargeable if you switch to another EON deal during the last few weeks of the contract.

Does anyone have any experience of whether EON hold you to the £30 charge if you are staying with them albeit on a new deal? It would seem duplicitous if they did seeing the letter is encouraging us to choose a new deal online BEFORE December 1st......

I clearly want to choose the Online 4 tariff ASAP as it could disappear soon (the website does say it is a limited time offer and given todays news I'm sure it will won't be around much longer).

Airmike23

No, the charge is applied if you leave Eon before 1st December to go to a competitor, not if you switch tariff from one Eon product to another. Can product switch thru the website upto 8 times a year (twice in a 90 day billing cycle)

Colin_London

Airmike23 wrote: »

No, the charge is applied if you leave Eon before 1st December to go to a competitor, not if you switch tariff from one Eon product to another. Can product switch thru the website upto 8 times a year (twice in a 90 day billing cycle)

Thanks Airmike23, but I have just checked the T's & C's of my deal and it clearly states at the end that a cancellation fee 'may' be applied if "you transfer your gas and/or electricity to another E.ON plan;"

So they clearly can make the charge if they wanted to; the question is do they actually do so if you switch to another EON deal during the last few weeks of the contract after the letter has been received......

I think if you were changing as frequently as you are actually able via the website then they would certainly charge you the cancellation fees if you were switching from a deal that had such a fee.

I am understandably nervous after reading the T's & C's!

Airmike23

I work for Eon, it wont be applied, only applied if supply leaves and goes to a competitor

xcelsius

Airmike23 wrote: »

I work for Eon, it wont be applied, only applied if supply leaves and goes to a competitor

I am on the same deal - ends December 1. If I switch to a different supplier today, e.g. fill out the forms and submit, and it takes 4 - 6 weeks to switch me over (mid to late December) will E.on still try to charge me the £30?

Thanks.

Airmike23

No, supply change will go thru after 1st dec, won will only charge if supply leaves before then, set up transfer today 1st day of supply with new co will be about 19/20 dec

Crabman

Airmike23 wrote: »

No, supply change will go thru after 1st dec, won will only charge if supply leaves before then, set up transfer today 1st day of supply with new co will be about 19/20 dec

Can you confirm what happens with the final bill which loses discounts when leaving supplier? i.e. if a routine quarterly bill is due on 10 January, a switch happens on 15 January, will the final bill only cover 5 days or will they alter the final bill period to cover the whole quarter?

Airmike23

Final bill will not have full disc will be pro rated for period of daysafter most recent quarterly bill