finding it difficult to pay someone off

Allan87

My car had work performed on it a few months ago under warranty, only for the garage to tell me last week that I needed to pay them and then reclaim the money from the warranty company. It was more of an LBA as it asked for payment within 7 days, so I emailed them to ask for cheque details (who to make it payable to) or BACS details and a copy of my last service invoice as I needed that to claim off the warranty. I got an email back saying the invoice would be in the post, and it arrived a couple of days later. I still hadn't got any payment details so emailed them back again asking for them but no reply. I also tried calling them but it was always engaged. Now I've got a county court action letter (though the post code was incorrect so the post office had to do a bit of detective work which delayed it further) and have sent another email asking for payment details and called again but still engaged. I'm not trying to avoid this bill, I would like to pay it, but I have tried and now am I going to have pay their court charges on top?

Edit: actually visiting the garage is not really convenient as I've since moved a considerable distance away from the area

RAS

Write, do not e-mail.

To the Chief Executive if necessary.

Ames

I agree with RAS, but keep copies and send it all recorded delivery, then you've got a paper trail to use as proof. Print off all the emails and stuff too.

Allan87

I've printed the emails and sent them by recorded delivery. Am I liable for the court costs as well?

McKneff

Is this sort of thing normal. Whenever I have had work done under warranty, I have just taken my car to the garage, had the work done and driven away, the garage have sorted the payment out with the warranty company.