Abbey/Santander - backdated demand for interest

theloon

I have had a mortgage with the Abbey since 1982, I have always paid by Direct Debit and never defaulted (i.e. paid the amount they have calculated as being due).
Now they claim I am in arrears by £222 because of "accrued interest from when the account was first opened" and "also when there has been either an increase oe decrease in the interest rates ......... the monthly repayment for that month were not fully met in line with the revised amount." Then they have the gall to state " there is a fee of £20.00 per annaum if you require a full payment breakdown". Needless to say I am a tad miffed at this and wonder if any kind sol out ther has any suggestions on the way forward? thanks

maninthestreet

This is a 28 year old mortgage??

dunstonh

Back in 1982 the monthly repayment method would almost certainly have been standing order. This meant you had to manually inform the bank every time the payments changed. Often people missed a change. So, it was not uncommon even until the mid 90s to see those on standing order payments overpay or under pay without realising it.

There was a tolerance normally applied because it was common. Its possible that you have now exceeded that tolerance.