help with competency based application form

lynzpower

hi gang

Well the saga of my emplooyment rolls on and they have recommended redeployment- finally. this was on thursday.

Anyway, I have found a job within the org on friday. I called HR and told them that I fancied it, what to do. they said, Ok the closing date is today, but if you get the form done and with us on monday it can go forward :j

Now I REALLY want this job

The problem is that its a competency based application

And I am good at application forms but competency based just feels a bit "dumb" or that IM copying off the pack.

For example on the app pack ;

Competency : Service Focus
is understanding of the needs and requirements of ***'s diverse customers ain order to shape the service and exceed expectations
*follows through on enquiries, request or complaints
*provides a freindly and helpful servicce for others
*reponds to immiediate stated need of others
*maintains professional standards when dealing with customers
*is trustworthy, does what he/she promises to do.

Ok so thats one of them

Ive written ( and Its really lame!)

I am fully focused on the needs of the service. I am used to working to targets and deadlines, set by both ***, and from the wider Government.
I provide a friendly, warm and helpful service to ***’s customers. I have extensive experience of taking referrals to ***front line services, and am able to assess the urgency of callers needs and prioritise accordingly. I am conscious to give callers my name and contact details particularly if they have been routed through switchboards or the Customer Service Centre. I explain clearly to callers what I am going to do with their enquiry, and where possible, give them an estimate of when they may get a response or what the next steps will be.

Doesnt it sound rubbish? theproblem is that its as if the competency framework gives me the answer already??

Can anyone help? And pronto, as It needs to be in by 9am tomorrow and theres no one to ask at HR....

cheers in advance
Lynz

Mrs_pbradley936

Hi,

I don't think it sounds dumb, it's rather good. But I think I would make the points shorter and "bullet" them as in the example. You have to provide evidence that you understand what is required of the position should it be offered to you, so nothing should be dismissed as being obvious.

Good luck I hope you get the job.

beverleyhills

lynzpower wrote:

hi gang

ve written ( and Its really lame!)

I am fully focused on the needs of the service. I am used to working to targets and deadlines, set by both ***, and from the wider Government.
I provide a friendly, warm and helpful service to ***’s customers. I have extensive experience of taking referrals to ***front line services, and am able to assess the urgency of callers needs and prioritise accordingly. I am conscious to give callers my name and contact details particularly if they have been routed through switchboards or the Customer Service Centre. I explain clearly to callers what I am going to do with their enquiry, and where possible, give them an estimate of when they may get a response or what the next steps will be.

QUOTE]

No its not lame. Your response is good. At interview you can use examples from your practice.

Mrs(no)money

No, its not rubbish!

For what its worth, i think what you've written is very good. I know what you mean about copying off the pack. But, everything they've asked for you've responded to which means that you are capable of understanding a request - thats what they're looking for - someone who will deliver what they promise. The only word which you might be able to use and is applicable but havent is 'efficient', which i have no doubt you are!:D

Good luck!

lynzpower

OK, just spoken to HR with the details of what Ive written and shes says yep, its not very good. Glad i didnt waste more time on it yesterday then :wall:

She says I need to demonstrate what I have done.

Any further thoughts from the weekday crowd?

beverleyhills

beverleyhills wrote:

lynzpower wrote:

hi gang

I am fully focused on the needs of the service. I am used to working to targets and deadlines, set by both ***, and from the wider Government.

Can you quote specfics? For example your action on 1 named national and 1 local policy/target. What did you do to meet that deadline

I provide a friendly, warm and helpful service to ***’s customers. I have extensive experience of taking referrals to ***front line services, and am able to assess the urgency of callers needs and prioritise accordingly.

Can you quote any feedback that you have been given by consumers?

I am conscious to give callers my name and contact details particularly if they have been routed through switchboards or the Customer Service Centre. I explain clearly to callers what I am going to do with their enquiry, and where possible, give them an estimate of when they may get a response or what the next steps will be.QUOTE]

When I take a call I tell the person my name and ask the nature of their enquiry/request. With some callers i may have to ask questions to clarify what they are asking.

I tell them what I will do and give them an estimated time for a response or what the next steps will be.

Before I finish the call I check that the caller has understood and ask them to wite down my name and number.

Some thoughts for you. I hope it makes sense.

I don't think the authors of these documents always understand their own gobble d guck.

I think that they are making you jump through hoops because they were out of order with the (or lack of) procedure they followed.

Astaroth

Unless I am being particularly blonde you havent actually posted the question that you have been asked to answer?