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The plan for the future for the Inland Revenue includes no longer being able to visit an Inland Revenue Enquiry centre and speak directly to an advisor. Instead you will be met by 1 person who will direct you either to a telephone where you will talk to someone in a call centre or a bank of computers for you to submit your return or search for an answer to your query online.
How's that for customer service?

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  • Norman-B
    Norman-B Posts: 1,638 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Pam17 wrote:
    The plan for the future for the Inland Revenue includes no longer being able to visit an Inland Revenue Enquiry centre and speak directly to an advisor. Instead you will be met by 1 person who will direct you either to a telephone where you will talk to someone in a call centre or a bank of computers for you to submit your return or search for an answer to your query online.
    How's that for customer service?


    Good old Tony!
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