BT's "monthly payment plan"

Brian_The_Lion

For the past 12 months I've been paying £38 per month to BT for my package. My recent bill had a few extra calls on outside of allowance, etc and now they have decided that to cover my new bill of £152.41 that I now need to pay them £70 a month...

I Pay monthly but get billed quarterly.

£152.41/3 = £50.80 a month not £70!

Does anyone know the best way to approach this with BT as I am not prepared to pay more than necessary to cover my bills and their website wont allow me to set my payment amount because it is under their recommended figure of £70.

thanks in advance for help

HappyMJ

Calling them usually helps. They seem to come from the angle that the entire bill must be paid as the next one is sent out which makes for some complex calculations. I'll try and explain... Your bill is normally £38 times 3 = £114 however this quarter you overspent by £38.41. That £38.41 is divided by 3 (£12.80) and added to your monthly payment of £38 which makes £50.80 but then it assumes you are going to continue to go over by that amount so adds it again which should be £63.60. However you may already owe them a bit maybe around £20 which is divided by 3 and added to the £63.60 which is what is bringing it up to £70. eeeekkkk the times I've spent on the phone to BT. To me it's as if they want the money for line rental 6 months in advance but they don't get it.

Or you could give up trying to figure it out and pay the whole bill when it comes in......as I have done.

Brian_The_Lion

HappyMJ wrote: »

Calling them usually helps. They seem to come from the angle that the entire bill must be paid as the next one is sent out which makes for some complex calculations. I'll try and explain... Your bill is normally £38 times 3 = £114 however this quarter you overspent by £38.41. That £38.41 is divided by 3 (£12.80) and added to your monthly payment of £38 which makes £50.80 but then it assumes you are going to continue to go over by that amount so adds it again which should be £63.60. However you may already owe them a bit maybe around £20 which is divided by 3 and added to the £63.60 which is what is bringing it up to £70. eeeekkkk the times I've spent on the phone to BT. To me it's as if they want the money for line rental 6 months in advance but they don't get it.

Or you could give up trying to figure it out and pay the whole bill when it comes in......as I have done.

Thanks, I had a feeling it may have been something along those lines. I just wish the website was a little more user friendly. BT shouldnt assume anything...

HappyMJ

Brian_The_Lion wrote: »

Thanks, I had a feeling it may have been something along those lines. I just wish the website was a little more user friendly. BT shouldnt assume anything...

Exactly 100% agree. If it gives you the option to pay the excess then it "may" allow a lower monthly direct debit.

Brian_The_Lion

HappyMJ wrote: »

Exactly 100% agree. If it gives you the option to pay the excess then it "may" allow a lower monthly direct debit.

Tried it, no option unfortunately...

I'm now considering the next plan of action.. I really don't like calling BT to explain this sort of thing as I usually get through to an offshore centre and spend the first 5 mins repeating my query...

Calling them usually makes an annoying situation even worse due to sheer frustration!

Heinz

Change to Monthly Whole Bill Direct Debit.

Brian_The_Lion

Heinz wrote: »

Change to Monthly Whole Bill Direct Debit.

Thanks, I never thought of that..

It's either that or cancellation, havent decided yet.