specsavers - are they really cheapest?

cv65user

I didnt think they were that cheap?!

Today I went in local store. The lady told me it was two for one offer on frames. So I thought, GREAT. The ladies were very helpful I had asked how to price it up. She told me it was price of frame + about £40 for thinned anti scratch/reflective lens and no other costs. So I eventually found two @ £85 including basic lens. Then I assumed about £40 for thinned lens which would be a reasonable price of = £85 + (-£85 one frame free) £40 thinned lens including anti reflective + £40 for thinned lens including anti reflective on free frame = £165

Then I went for an eye test which I stupidly thought was free and there was no mention of charge of eye test displayed on any of there walls.

So I had my eye test, then when I had the final bit the lady asked me if i wanted all these extra things which I expected as above= £40 + £40. Then just as I was about to get up, she goes oh eye test charge I need to add on = +£17.50.

So I then told her but no where on your walls mentions a charge for eye test and neither was I told when I was going in to the room for test. But she kind of just ignored me at this point and pretended to punch in a few numbers in the calculator...

I only had a £150 budget to buy glasses and £165 was pushing it. But to add an extra £17.50 for an eye test in a room I spent 2 minutes in when I had thought companies were giving away eye tests for free considering I returned nearly my whole weeks wages in the space of 40 minutes :mad:

So I tried to get cost down a bit, I said in that case I dont want one of lens thinned to save myself £40. then she goes its either=
* £30 for thinned lens only (which i needed really considering the type of frames i bought)
* or 40 including the anti reflective coating
so given the £10 difference to keep my eyes more comfortable I gave in

Had I known about the eye test charge I would have went to Boots who charge a £10 or even Tescos who give free eye tests . Would this not be classified as mis selling? Making a customer go for a service not advising the price of the eye test?

So in total it cost me=
+£85 - frame
+£40 - thinned lens
+£40 - thinned lens
+£17.50 - eye test
total =£182.50

am i wrong to say??

lilac_lady

Specsavers are not the cheapest or the best IMO. They had little competition but now there's more choice so don't believe all their adverts. Check out other local opticians.

IronMaidenFan

I collected a pair last year and then took them back, told them I wasn't happy with them and they gave me a refund.

Cancel the order or try and take them back, have a look here at their customer promise (bottom of the page)

P.S. You probably wont get a refund for the eye test though.

tidus

Looks like a pretty good price to me.

Why did you expect the sight test to be free again? If you are not entitled to a free NHS exam there will always be a charge unless there is some sort of offer or promotion running.