Doctor's receptionists!

queensway_boy

edinburghlass wrote:

Exactly how many times does Martin have to tell you what HE does NOT want posted on HIS boards?

Actually, don't bother replying to me and leave the thread to stay on topic please.

Are you saying that i or anyone else cannot Comment on other members ideas whether they get taken up or not.We know Martin is not likely to alter his rules on this but that does'nt stop anyone speaking there opinion because if thats the case, you should'nt have replied either.

Ted asked a question. Is he not allowed an answer?

queensway_boy

Smartasss wrote:

You lost me there, edinburghlass - how is your post "on topic"?

(And "Actually, don't bother replying to me" is not really in the spirit of "please be nice to other MoneySavers" which is at the top of every page)

EXACTLY

Sofa_Sogood

As it's already been pointed out that this is a valid topic that's open to discussion, is there anyway of getting back on track please? It's turning into a flame war between a couple of users against a couple of guides as far as I can see.

It's difficult to follow the topic when there's the constant disruptions to the flow of it.

That's also not in the spirit of being nice to other users in my honest and humble opinion.

Can we get back to doctor's receptionists if that's at all possible please?

Thanks.

moggins

We have a Triage system here, you phone, the triage nurse phones you back, discusses your symptoms, if it's really bad, you see the doctor, if it's not too bad but may need a prescription you see the triage nurse who is authorised to issue prescriptions.

Very efficient, very time saving and money conserving for everybody

Sofa_Sogood

moggins wrote:

We have a Triage system here, you phone, the triage nurse phones you back, discusses your symptoms, if it's really bad, you see the doctor, if it's not too bad but may need a prescription you see the triage nurse who is authorised to issue prescriptions.

Very efficient, very time saving and money conserving for everybody

Sounds like a good system to me moggins

We have a pharmacist's assistant that collects the prescriptions for people that can't get to the doctors, then she takes them to the chemist to be made up to dispense.

If I'm ever in doubt about anything, I find asking her usually helps, or the pharmacist. I'm not advocating that for everyone though - that might just be a one-off.

I'm not totally against doctor's receptionists, and I was always taught that a good receptionist/secretary is one that doesn't allow patients to distract a doctor/boss by putting patients calls through etc.

It's just that a few are turning into ogres

queensway_boy

Sofa_Sogood wrote:

Can we get back to doctor's receptionists if that's at all possible please?

Thanks.

Sorry Sofa

queensway_boy

My practice receptionist has just started to refuse to take telephone instructions by anyone for repeat prescriptions.Can they do this?

Poppy9

Sure can. GPs introduced repeat prescriptions so that they did not have to waste a consultation appointment. I think the guidelines in my surgery is depending on the medication 4-6 repeats and then you have to speak to a doctor. This can be by phone. In fact I managed to change my daughters medication by phone as it was just for neo clarityn instead of clarityn. That reminds me today I managed to place a repeat prescription order for neo clarityn. This is taken for hayfever. When I rang the receptionist said I will have to check with the doctor as you haven't had this for 6 months

ps Tesco now selling the generic Clarityn and Zirtec. At 99p for 7 tablets its cheaper than a prescription for a months supply.

Bossyboots

We have to send/take in our written requests for repeat prescriptions 24 hours ahead of wanting them. As there is no evening surgery on Wednesday, if you take one in on Tuesday you won't get it until Thursday. We can fax them in as well.

My husband gets the doctor to put 2x ventolin on his prescription and he is then only charged one fee.

We do the same with hayfever remedies, having 3x or 4x put on the prescription to cut the cost.

I would just add, that having telephoned our surgery last week to find out whether my consultant had written to my GP, the receptionist could not have been more helpful. It wasn't clear from the computer what the position was but she went to find out and eventually came back with an answer.

Sofa_Sogood

Not sure how ours works it all out.

There's a presciption left at the chemist for a month's supply of one tablet, but it has to be dispensed one week at a time. Not saving anything this way because it means other half has to drive about 10 miles each way to collect it

I should really sort that one out if I want to save money