Am I entitled to a refund on these 2 items?

liz-paul · 12 October 2010 at 10:57AM

Hi all, not sure if I have the right board.....

I have a childs top from Primark with the label removed but still kept that is has a ridiculously small hole for the head. I don't have the receipt but might still be able to find it. Any ideas if I can get a refund/credit note?

I also have a bra bought from Debenhams 6 weeks ago & the underwire has come out. I still have the receipt but obviously it's been worn. All I want for this is an exchange not a refund. Do you know if I can get one?

Many thanks. :beer:

Kizzy001 · 12 October 2010 at 12:58PM

for the bra - yes you should be able to get an exchange. as far as i am aware you need a receipt for primark to return, however if its still got its tags, i'm sure they will excahge it.

liz-paul · 12 October 2010 at 7:06PM

Thanks for that

zenseeker · 12 October 2010 at 7:46PM

Don't think you'll get very far with the top because you removed the tag.

jenniewb · 12 October 2010 at 10:09PM

If an item is faulty or you believe (and can prove) and item is faulty you are entitled to a full refund receipt or not tags or not -though they will need to be able to tell it comes from the store itself (unless they have changed the law recently).

mippy · 13 October 2010 at 2:51PM

You are entitled to a refund for a faulty item - six weeks is not long enough to be proper wear and tear.

liz-paul · 13 October 2010 at 3:28PM

Thanks guys. I thought I should be able to get a refund on the bra, it was the top I'm not sure about. In my mind its faulty because the head hole is tiny (& I've taken a fairly honest look at my son & would say he has an average head!). I might try it just to see as I have to go back for another refund anyway.