ford dealer

beckydee

hi all am after a bit of advice. after having problems with my ford mondeo which I use for work as a taxied driver for 18 month spending £100's on it I decided to take it to a main ford dealer for a diagnostic which came up as a faulty turbo.i booked it in for yesterday at a cost of £1700 to repair.i expected the car back yesterday but the dealers called to say they ordered the wrong part.today they have called and said the new turbo is fitted but the problem is still there.they seem to think it may be the injectors now what i would like to know is that they diagnosed it as the turbo witch might not of been that now would i have to pay to get the injectors fitted i really cannot afford to pay extra and instead of it taken 3 hours to fix the car it will be over 48 hours tomorrow.so ive lost 2 days work up to now

colino

You have to be very clear on what was said on both sides. If it is as you say and you had a fault and asked them to find out what is wrong, give you a price and fix it, they seem to have got it wrong. Hopefully they will be big enough to now take the hit and fix it for the agreed price. Things will only get sticky if they believe you instructed them to change parts which were incorrect/didn't say this was the only fault.
Keep your cool and remind them the car is your living and need it earning again asap.

beckydee

i got a sheet of paper with the print out of what was wrong when the did the dignostics and the price to repair was also on the sheet

KonkyWonky

If you didn't specificly ask them to replace a part and they stated the turbo was the fault, replaced it, and the original fault remains then I would be telling them to put the original turbo back on as that clearly was not the problem.

If however they replaced the turbo and a new error is showing thats a different matter.

I wouldn't be paying for a part to be replaced when it did not rectify the problem, if that's the case the fault has been misdiagnosed. It doesn't matter what their computer tells them, and they may use that as an excuse. If their remedial action did not repair the fault then you are no further forward so do not pay.

Strider590

I'd have taken it to someone more competent.

SailorSam

Strider590 wrote: »

I'd have taken it to someone more competent.

Who would you have taken it to ?
I think the Op did all they could, we all know that taking vehicles to main dealers we're going to get a bigger bill than some local back street garage, but we expect them to be competent at the main dealer.

Strider590

SailorSam wrote: »

Who would you have taken it to ?
I think the Op did all they could, we all know that taking vehicles to main dealers we're going to get a bigger bill than some local back street garage, but we expect them to be competent at the main dealer.

Sadly, because main dealers mostly work on new cars, they don't have the experience to deal with a lot of difficult problems and their idea of "fault finding" is to plug it into a machine, take the error code, look it up on a help sheet and change the part it suggests....

Sounds great to people who work in an office, but tell an experienced engineer to do that and he'll laugh you into next week.

Finding a garage isn't easy, but main dealers are often the worst. Use with caution.