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Moving mortgage from santander to chelsea bs

HELP! My remortgate was supposed to complete on 1st October 2010 and i paid a TT charge for the funds to be transferred from the Chelsea BS (my new mortgate provider) to Santander. It is now the 4th October and Sandtander are saying that they still have not received the funds. When I speak to Santander I just get informed that there is no sign of the money yet and it could take a couple of working days to show on the mortgage account. I thought the point of a TT was that the funds cleared the same day, am I wrong? Will Santander now be charging me interest for the number of days after the 1st October that they finally clear the funds? I am getting fobbed off by both providers! Advise please.
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